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• Any app"- ' ' ` `' ` -' ' �d in the total transaction amount You may not accept any EBT Card for any purpose other than the
<br /> for whic 6.1.D. - Page 36 d.Tax may not be collected acceptance of benefits,including without limitation acceptance of any EBT
<br /> separately in cash. Card as security for repayment of any customer obligation.In the event of
<br /> • YOU ARE RESPONSIBLETO SECUREYOURTERMINALS ANDTO any violation of this provision,you will be obligated to reimburse the
<br /> INSTITUTE APPROPRIATE CONTROLS TO PREVENT EMPLOYEES OR applicable state or us for any benefits unlawfully received.Cash should
<br /> OTHERS FROM SUBMITTING REFUNDS AND VOIDSTHAT DO NOT never be dispensed for Food Stamp Benefits.
<br /> REFLECT BONA FIDE RETURNS OR REIMBURSEMENTS OF PRIOR 29.2. Manual EBTVouchers. All manual voucher Authorizations must
<br /> TRANSACTIONS. be cleared on your POS terminal for payment of voucher to be made to
<br /> you.Vouchers must be cleared within 10 Business Days of voice
<br /> 28.3. Cash Back From Purchase. You have the option of offering cash authorization.Vouchers cannot be cleared by any manner except by your
<br /> back to your customers when they make a PIN Debit Card purchase.You pOS terminal therefore you should never mail vouchers requesting
<br /> may set a minimum and maximum amount of cash back that you will payment.If a voucher expires before it has been cleared by your POS for
<br /> allow.If you are not now offering this service,your terminal may require payment,no further action can be taken to obtain payment for the
<br /> additional programming to begin offering cash back. voucher.You must not attempt to voice authorize a manual EBT transaction
<br /> 28.4. Settlement. Within one Business Day of the original transaction, if the EBT customer is not present to sign the voucher.A copy of the
<br /> you must balance each location to the system for each Business Day that voucher should be given to the EBT customer at the time of authorization
<br /> each location is open. and you should retain one copy for your records.
<br /> 28.5. Adjustments. An adjustment is a transaction that is initiated to 29.3. Acceptance of EBT Cash Benefits. If you have agreed to issue
<br /> correct a PIN Debit Card transaction that has been processed in error.You Cash Benefits and will provide cash back or cash only transactions,you
<br /> will be responsible for all applicable adjustment fees that may be charged agree to comply with all applicable laws,rules and regulations and
<br /> by a Debit Card network.Some networks may have established minimum maintain adequate cash on hand to issue confirmed Cash Benefits and will
<br /> amounts for adjustments. issue Cash Benefits to EBT customers in the same manner and to the same
<br /> There are several reasons for adjustments being initiated: extent cash is provided to your other customers.You may not require that
<br /> any EBT customers purchase goods or services as a condition to receiving
<br /> • The Cardholder was charged an incorrect amount,either too little or Cash Benefits,unless such condition applies to other customers as well.
<br /> too much. You may not designate special checkout lanes restricted to use by EBT
<br /> • The Cardholder was charged more than once for the same transaction. customers unless you also designate special checkout lanes for debit or
<br /> Credit Cards and/or other payment methods.
<br /> • A processing error may have occurred that caused the Cardholder to
<br /> be charged even though the transaction did not complete normally at Z9•4. Interoperability. If you issue EBT benefits(Food Stamps and/or
<br /> the point of sale. Cash Benefits),you must issue EBT benefits from EBT customers from
<br /> all states.
<br /> • All parties involved in processing adjustments are regulated by time
<br /> frames that are specified in the operating rules of the applicable Debit Z9•5. Required Licenses. If you issue benefits under this Agreement,
<br /> Card network,The Electronic Funds Transfer Act,Regulation E,and You represent and warrant to us that you are properly authorized to enter
<br /> other applicable law. such transactions and are not currently disqualified or withdrawn from
<br /> redeeming food stamp coupons or otherwise disqualified or withdrawn
<br /> by any applicable agency.You agree to secure and maintain at your own
<br /> - expense all necessary licenses,permits,franchises,or other authorities
<br /> required to lawfully effect the issuance and distribution of benefits under
<br /> If you elect to engage in EBT transactions,the terms and conditions of this this Agreement,including without limitation,any applicable franchise tax
<br /> Section 29 shall apply. certificate and non-governmental contractor's certificate,and covenant
<br /> If you have agreed to issue Cash Benefits and will provide cash back or that you will not issue benefits at any time during which you are not in
<br /> cash only transactions,you agree to maintain adequate cash on hand to compliance with the requirements of any applicable law.
<br /> issue confirmed Cash Benefits and will issue Cash Benefits to EBT customers 29,6. Term and Termination. If you are disqualified or withdrawn from
<br /> in the same manner and to the same extent cash is provided to your other the food stamp program,your authority to issue benefits will be terminated
<br /> customers.You may not require that any EBT customers purchase goods contemporaneously therewith.Such disqualification or withdrawal will be
<br /> or services as a condition to receiving Cash Benefits,unless such condition deemed a breach of this Agreement with respect to your authority to issue
<br /> applies to other customers as well.You may not designate special checkout Cash Benefits and,in the event of such disqualification;we shall have the
<br /> lanes restricted to use by EBT customers unless you also designate special right to immediately terminate the provision of service under this Section
<br /> checkout lanes for Debit or Credit Cards and/or other payment methods. 29.6 or the Agreement in its entirety.With respect to the issuance of Cash
<br /> 29.1. Acceptance of EBT Benefits.You agree to issue benefits to EBT Benefits only,your authority to issue Cash Benefits may be suspended or
<br /> customers in accordance with the procedures specified in all documenta- terminated immediately at the sole discretion of us,the state or its EBT
<br /> tion provided to you by us,as amended from time-to time and pursuant service provider,effective upon delivery of a notice of suspension or
<br /> to all applicable law,rules and regulations.You must provide each EBT termination specifying the reasons for such suspension or termination if
<br /> customer a receipt for each EBT transaction. there shall be(i)any suspension,injunction,cessation,or termination of
<br /> the EBT service provider's authority to provide EBT services to the state;
<br /> You will issue EBT benefits to EBT customers,in accordance with our then (ii)failure by you,upon not less than thirty(30)days prior written notice,
<br /> current procedures,in the amount authorized through a point-of-sale to cure any breach by you of the provisions of these terms and conditions,
<br /> terminal,with personal identification number pad and printer.In the event including without limitation,your failure to support the issuance of
<br /> of an equipment failure,you must comply with applicable procedures benefits during your normal business hours consistent with your normal
<br /> regarding manual voucher Authorization.You must also comply with the business practices,your failure to comply with issuance procedures,
<br /> procedures set forth in the Quest Operating Rules,as amended from impermissible acceptance of an EBT Card,or your disqualification or
<br /> time-to-time,issued by the National Automated Clearing House withdrawal from the food stamp program;or(iii)based on a state's or its
<br /> Association and approved by the Financial Management Service of the EBT service provider's investigation of the relevant facts,evidence that
<br /> U.S.Treasury Department,and any additional rules,regulations and you or any of your agents or employees are committing,participating in,
<br /> procedures specified by any additional state or federal government or or have knowledge of fraud or theft in connection with the dispensing of
<br /> agency regarding lost EBT Cards,forgotten PINs,discrepancies in benefits benefits.In the event you fail to cure any breach as set forth above,you
<br /> authorized and similar matters by referring EBT customers to their may appeal such suspension of termination to the applicable state for
<br /> applicable EBT customer service center. determination in its sole discretion.
<br /> WFB1301 22
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