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a >. <br /> ' ' 6.1. C. - Page 13 <br /> feed is available, and TTY (text telephone) users. A transfer button at all 91 I operator <br /> workstations accomplishes this quickly. County administrators track the calls to determine the <br /> usage of Language Line. 911 Service's internal policies dictate a 30-second processing time for <br /> incoming 911 calls. The transfer to Language Line for non-English speakers is occasionally <br /> longer than the 30-second goal. However, 911 Service reports a favorable experience with this <br /> service. <br /> All, except two (Brisbane and Hillsborough) of the cities' police departments, use Language <br /> Line for translation services. The patrol officers interviewed indicated that use of Language <br /> Line in the field is cumbersome, as officers have ta pass a telephone back and forth between the <br /> officer and the non-English speaker. The patrol officers preferred using Language Line for <br /> follow up investigations when a second telephone line is available. <br /> Patrol Officers in the Field <br /> Patrol officers in the field are resourceful when dealing with language barriers. They irtitially <br /> rely on their dispatchers to identify the language needs of the parties involved. This allows the <br /> � officer to secure necessary translators while in route to the scene. At the scene, their first <br /> resource frequently is family members and neighbors. If additional translation is necessary, the <br /> officer car� contact multilingual members of their department or neighboring departments for <br /> assistance. Officers also report having used web-based smart phone translation applications such <br /> as Google Translate on their perso�al phones. <br /> All .law enforcement a�encies in the County stated that they actively recruit multilingual officers. <br /> Additionally, all responding departments except Brisbane and Colma provide addition�.l <br /> compensation to their multilingu�l officers. according to their language proftcie�cy. <br /> Written Language Access Policies <br /> The cities of Belmont, Brisbane, Burlingame, Foster City, Menlo Park, City of San Mateo, South <br /> San FranciscoZl, and the Sheriff's Office (which services the cities of Half Moon Bay, Millbrae, <br /> Portola Valley, San Carlos, Woodside, and the unincorporated areas of the County) provided the <br /> Grand Jury with written policies and procedures addressing language access. The Sheriff's <br /> Office also recognizes the need for additional efforts, such as including the salary premium <br /> information in job postings and assigning multilingual officers to duty areas aligned with their <br /> language skills. The cities of Atherton, Colma, Daly City, East Palo Alto, Hillsborough, Pacifica, <br /> Redwood City, and San Bruno did not provide any written policies or procedures addressing <br /> language access to the Grand Jury and the Grand Jury is not aware that any such policies or <br /> procedures "exist for those jurisdictions. <br /> 19 http :�/lan¢ua�eiine.comlmai.n,`ti_lesiLan�ua�e Li.st.pdf (1/30/2013). <br /> 20 See AppendiY C. <br /> Z1 Appendix E �ti�ww.Lelipol.corn (1/24/2013). <br /> 5 <br />