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i . <br /> � � 6.1. C. - Page 26 <br /> than 5 percent of the people served do not speak English or are <br /> unable to communicate effectively, as determined appropriate by the <br /> state or local agency. It is not the intent of the Legislature in <br /> enacting this chapter to require that all public contact positions be <br /> filled with qualified bilingual persons. <br /> 18 <br />