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5. Additional Services. Additional Services will be performed by RWC only at the request of CUSTOMER and will be charged to CUSTOMER at the RWC fiscal year hourly rate in effect at the time the Additional Services are performed. The hourly rate for work performed during Normal Business Hours, as defined below, is established annually by RWC for each fiscal year. A surcharge of $25 per hour will be added to the normal business hourly rate for work performed during Non-Business Hours. A. Normal Business Hours: Monday through Friday, 8:00 a.m. through 5:00 p.m. except on the following currently recognized RWC holidays (calendar dates vary depending on the year): • New Year's Day • Martin Luther King, Jr. Day • Presidents Day • Memorial Day • 4th of July • Labor Day • Veterans Day • Thanksgiving Day • Thanksgiving Friday • Christmas Eve • Christmas Day • New Year's Eve B. Non-Business Hours: All hours outside of Normal Business Hours, as defined above. 6. Reliance on Professional Skill of RWC. RWC represents that it has the necessary professional skills to perform the Services and Additional Services required and CUSTOMER may rely on such skills of RWC to do and perform the work. RWC will perform all the work in a professional manner. 7. LIMITATION OF LIABILITY NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THE GTC OR SERVICES ORDERS, IN NO EVENT WILL RWC BE LIABLE FOR ANY DAMAGES WHATSOEVER FOR LOST PROFITS, LOST REVENUES, LOSS OF GOODWILL, LOSS OF ANTICIPATED SAVINGS, LOSS OF DATA, THE COST OF PURCHASING REPLACEMENT SERVICES, OR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF THE PERFORMANCE OR FAILURE TO PERFORM UNDER ANY SERVICES ORDER. FURTHER, RWC ATTY/AGR/2013.068/MENLO PARK 2013 IT SERVICES AGREEMENT REV:05-08-13 MLG Page 2 of 7