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right-of-way authorized by the franchise agreement that are not included in the franchise fee calculation used to determine the payment to the City. g. Analyze the number of customers reported in the City by rate classification and obtain and review the utility provider's procedures to code new customers to the proper jurisdictions and the procedures used to address annexations. h. Obtain and review the list of any exempted customers, if any, from the UUT and/or franchise fee computation. For Cable TV Provider's PEG fees, if there are any, request the supporting documentation on provider's payments to the City.The schedules should include a composition of the number of subscribers such as basic, non-standard and free subscribers,by month,for each of the calendar years included in the review period. i. Sample test the geo-coding system by selecting certain customer accounts within the City boundaries and in the immediate vicinity to review if those accounts are properly coded as assessed. MuniServices will concentrate the sampling in problematic geographical areas, such as those that might overlap with a neighboring city or where multiple zip codes exist. MuniServices will also sample test heavily in the area of annexations to ensure that proper procedures are in place to identify and properly code these areas within the Franchisee's system. MuniServices will request that the utility provide the customer account information in an electronic format for all customers located in the City and surrounding areas. j. Compare the provider's payments, exclusions, and other computations as related to the UUT and/or franchise agreement. Compare the actual payments made to the City for timeliness and accuracy. k. Conduct an Exit Interview with the utility provider to review findings and obtain the provider's position on the issues identified. Seek to obtain agreement and/or payment of any amounts due to the City(to be sent directly to the City) within 30 days. I. Prepare a written report with findings that describe and explain the results of MuniServices review,potential additional monies due to the City,the Provider's position on the issues and any applicable penalties and interest. MuniServices will schedule a final presentation of these findings with the City. m. Provide any and all necessary schedules and supporting documents to assist the City in collecting underpaid UUT and/or franchise fees. 2. Utility Customer's Jurisdictional Coding Verification Service (Optional) As an optional service under the UUT Premium Services, MuniServices will perform a 100% test of a providers' customer base, verifying that all customers are correctly coded to the proper jurisdiction, and provide the providers with any accounts that are identified as being incorrectly coded. This service requires the providers to provide non-confidential customer account information in an electronic format for all customers located in the City and surrounding areas. Article 3-Deliverables MuniServices shall deliver to the City the studies, plans, specifications, or other documents as are identified in the Scope of Services; and shall, upon completion of all work, submit to the City all information developed in the course of providing the services. MuniServices shall, in such time and in such form as the City may require, furnish reports concerning the status of services required under this Agreement. MuniServices shall, upon request by the City and upon completion or termination of this Agreement, deliver to the City all material furnished to MuniServices by the City. ATTY/AGR/2013.094/MUNI SERVICES(UUT) REV:06-04-13 MLG Page 14 of 19