Agmt13 David and Lucille Packard Foundation

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__.�. �.�_ . .W�,..�v. . . � Grant Agreement for City of Redwood City The David and Lucile Packard Foundation 2o�3-3ss53 Office oE the President GRANTEE EXPERIENCE STANDARDS The David and Lucile Packard Foundation wants all grantees to have a positive experience working with the Packard Foundation.We promise grantees the following: • You will be pmvided with realistic expectations about the proposal process and timing. • You will receive a response to your email or phone inquiry(or a notification that the Foundation staff member you are contacting is out of the o�ce)within three days. • When you speak to a progtam officer,you will receive clear communication about the subprogram strategy and where the work of your organization fits into that strategy. • You will receive a response to your final report within 60 days in which we acknowledge and comment briefly on the substance of your work. We greatly value girantee communication directly with our program staff to provide feedback on any part of the grantmaking process.If you would like to provide feedback to us directly,please email your comments to granteefeedback@packard.org. Those who would prefer to offer feedback confidentially are invited to fi31 out an online evaluation administered by EthicsPoirn,a third-party ombudsman.To complete this short survey,please visit https://secure.ethics�oint.com/domain/en/report custom.asQ?clientid=12445 Your feedback will be reviewed by the Foundation only and,when appropriate,you will receive a response from our staff that addresses your concerns. 343 Second Street/Los Altos,California g4oa2/cel 650)94g�7b5g��2w�v w�pac�ca2Q.oi�gCILE PACKARD GRANT AGR REV:08-07-13 PT