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. _ � .. . �..�.� , _ <br /> One full-time Redwood City IT Staff will be assigned to CUSTOMER on- <br /> site to provide Electronic Data Management (EDM) support and aid in <br /> special technology projects. EDM support consists of, but is not <br /> limited to: network and infrastructure support; telephone system <br /> support; desktop, printer, other device support; and server and <br /> server room support. <br /> RWC IT will assign one software developer to report to CUSTOMER <br /> Finance Department. Services provided will consist of modifying or <br /> writing new software code in CUSTOMER Universe Database to support <br /> financial services, payroll, utility billing, and other sub-systems <br /> as requested by CUSTOMER. <br /> RWC will maintain a live copy of CUSTOMER Universe Database on a <br /> dedicated server, available to CUSTOMER when requested. In exchange, <br /> CUSTOMER will host a live copy of RWC Universe Database on a server <br /> housed in CUSTOMER data center. It is the obligation of each party to <br /> schedule and notify the other when they will be using the backup <br /> system housed on the other' s facility. It is the obligation of each <br /> party to test their agency' s backup system housed at the other' s <br /> facility in order to confirm it is a usable working backup. <br /> RWC, upon request, will advise, write specifications, implement, <br /> and/or maintain any other technology agreed up by both parties and <br /> which RWC has the skills, resources and staff availability to <br /> undertake. <br /> The individual signing for CUSTOMER represents that he/she is authorized to enter into this Service <br /> Order on behalf of CUSTOMER. <br /> CITY OF BURLINGAME CITY OF REDWOOD CITY <br /> ("CUSTOMER" ("RWC") <br /> By By � <br /> Name:�� � �����--� Name: Robert B. Bell <br /> Title: (,�`�`{ ���'���=g` Title: City Manager <br /> Date: � IaI 13 Date: ��31i 3 <br /> c. <br /> Att�st: <br /> Siivia Vonderlin n, Ci CI rk <br /> ATTY/AGR/2013.076/IT BURLINGAME FY 13-14 <br /> REV:06-26-13 MLG <br /> Page 7 of 7 <br />