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Additional Services will be perFormed by RWC only at the request of CUSTOMER and will be charged <br /> to CUSTOMER at the RWC fiscal year hourly rate in effect at the time the Additional Services are <br /> performed. The hourly rate for work performed during Normal Business Hours, as defined below, is <br /> established annually by RWC for each fiscal year. The hourly rate for work perFormed during Non- <br /> Business Hours will be charged at 1.5 times the RWC fiscal year hourly rate. <br /> A. Normal Business Hours: Monday through Friday, 8:00 a.m. through 5:00 p.m. except <br /> on the following currently recognized RWC holidays (calendar dates vary depending on <br /> the year): <br /> • New Year's Day <br /> • Martin Luther King, Jr. Day <br /> • Presidents Day <br /> • Memorial Day <br /> • 4th of July <br /> • Labor Day <br /> • Veterans Day <br /> • Thanksgiving Day <br /> • Thanksgiving Friday <br /> • Christmas Eve <br /> • Christmas Day <br /> • New Year's Eve <br /> B. Non-Business Hours: All hours outside of Normal Business Hours, as defined above. <br /> 6. Reliance on Professional Skill of RWC. <br /> RWC represents that it has the necessary professional skills to perform the Services and Additional <br /> Services required and CUSTOMER may rely on such skills of RWC to do and perform the work. RWC <br /> will perform all the work in a professional manner. <br /> 7. LIMITATION OF LIABILITY <br /> NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THE GTC OR SERVICES ORDERS, IN <br /> NO EVENT WILL RWC BE LIABLE FOR ANY DAMAGES WHATSOEVER FOR LOST PROFITS, <br /> LOST REVENUES, LOSS OF GOODWILL, LOSS OF ANTICIPATED SAVINGS, LOSS OF DATA, <br /> THE COST OF PURCHASING REPLACEMENT SERVICES, OR ANY INDIRECT, INCIDENTAL, <br /> SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF THE <br /> PERFORMANCE OR FAILURE TO PERFORM UNDER ANY SERVICES ORDER. FURTHER, RWC <br /> WILL HAVE NO LIABILITY FOR ANY CLAIM AGAINST CUSTOMER BY A THIRD PARTY IN <br /> ATTY/AGR/2013.112/SAN MATEO VEHICLE AND EQUIPMENT ACQUISITION SERVICES <br /> REV:07-25-13 MLG <br /> Page 2 of 7 <br />