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ATTACHMENT I 7.2.A. - Page 16 <br /> PERFORMANCE INCENTIVES AND DISINCENTIVES <br /> Bis+r�eqt+v�Ra�„�eq��e�€�c�ss' •+��I+�Tt+,aT ' ^�° �°��AA-isse� Ri^�� <br /> r�.,.�„.�,i�•h�� <br /> �� <br /> , <br /> DinL I Ir� Irii4i�l (��mr�l�iri4 F�r n�i ' l0 4h�ri �rio r� �rio 4h��� rirl <br /> AA�sse� s��,4ge��--rs�ss er��sa„a <br /> /'I•'I nnrn Cor�iino (lr�r��r4��rii4ioc o�nh m�ri4h IF (��ri4r�n4�r ovnoorlc 4ho miriim��m �Aiccorl <br /> . � . <br /> 0 <br /> nri 4ho F�Il��niirin ov�mr�lo• <br /> /�n4���I ri��mh�-�F� C�����e� DinL I Ir� Irii4i�l r`�mr�l�iri4� — id`T <br /> �Il��ni��,hl����lrl �� C�����e� DinL I Ir� (��mr�l�iri4� — 'I,�' <br /> �CIHno��n��T�4 - @�.A r�nr n�rr�r�l�in4 <br /> �r�T <br /> �i���4i�i��4n4i i�l ni imh�- � (1 '10/ nf mnn4hl�i C iino (lr�r�nr4i ini4io�(iT�'LaF\ <br /> �. � �..�.� <br /> zEi�F�alaTf-i <br /> * <br /> _ ' <br /> Ira4. SINGLE-FAMILY MISSED PICK-UP COLLECTION EVENTS <br /> Contractor shall be assessed a disincentive payment for the actual number of Single- <br /> Family Missed Pick-Up Collection Events for Agency that occur during each month. <br /> Disincentive payments for Missed Pick-Up Collection Events will be based on the <br /> following example: <br /> Actual number of Single-Family Missed Pick-Up Collection Events = 87 <br /> Allowable threshold of Single-Family Missed Pick-Up Collection Events = 0 <br /> Disincentive Payment = $50 per Missed Pick-Up Collection Event <br /> 87 x $50 = $4,350 <br /> I 65. AVERAGE SPEED OF ANSWER AT CUSTOMER SERVICE CENTER <br /> Exceptionally Fast Average Speed of Answer <br /> Contractor shall receive an incentive payment if the actual Average Speed of Answer is <br /> less than fifteen (15) seconds each month . In such cases, the incentive payment shall <br /> be calculated based on the following example: <br /> Actual Average Speed of Answer = 14 seconds <br /> Average Speed of Answer Standard = 15 seconds <br /> Speed of Answer Incentive Payment = $500.00 per second <br /> Incentive = Actual Average < 15 seconds <br /> 14— 15 = -1 second <br /> 1 x$500.00 = $500 <br /> If the actual Average Speed of Answer is equal to or greater than fifteen (15) seconds <br /> each month, no incentive payment will be provided. <br /> Maximum Average Speed of Answer <br />