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11/04/2013 <br /> ATTACHMENT I <br /> PERFORMANCE INCENTIVES AND DISINCENTIVES <br /> B�sinsen�ive RaTmen� for €�c�es�•.�k�it+a;—Si„gl� °^�"�� Mi�e� 'R+c�-o� <br /> �� <br /> , <br /> , <br /> _ <br /> 0 <br /> �� �T� <br /> * _ <br /> I a4. SINGLE-FAMILY MISSED PICK-UP COLLECTION EVENTS <br /> Contractor shall be assessed a disincentive payment for the actual number of Single- <br /> Family Missed Pick-Up Collection Events for Agency that occur during each month. <br /> Disincentive payments for Missed Pick-Up Collection Events will be based on the <br /> following example: <br /> Actual number of Single-Family Missed Pick-Up Collection Events = 87 <br /> Allowable threshold of Single-Family Missed Pick-Up Collection Events = 0 <br /> Disincentive Payment=$50 per Missed Pick-Up Collection Event <br /> 87 x$50 = $4,350 <br /> I S5. AVERAGE SPEED OF ANSWER AT CUSTOMER SERVICE CENTER <br /> Exceptionally Fast Average Speed of Answer <br /> Contractor shall receive an incentive payment if the actual Average Speed of Answer is <br /> less than fifteen (15) seconds each month . In such cases, the incentive payment shall <br /> be calculated based on the following example: <br /> Actual Average Speed of Answer= 14 seconds <br /> Average Speed of Answer Standard = 15 seconds <br /> Speed of Answer Incentive Payment=$500.00 per second <br /> Incentive =Actual Average < 15 seconds <br /> 14– 15 = -1 second <br /> 1 x$500.00 = $500 <br /> If the actual Average Speed of Answer is equal to or greater than fifteen (15) seconds <br /> each month, no incentive payment will be provided. <br /> Maximum Average Speed of Answer <br /> 11 RESO.#15303 <br /> MUFF#01 <br />