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11/04/2013 ATTACHMENT I PERFORMANCE INCENTIVES AND DISINCENTIVES �6. NINETY SECOND (90) MAXIMUM HOLD TIME The maximum Hold Time shall be ninety (90) seconds and this disincentive pavment shall apqlv if the quarterlv averaqe of calls exceedinq this ninetv (90) second threshold exceeds five-percent (5°/a) of the calls received in anv piven Rate Year quarter (e.a., Januarv, Februarv and March). If Contractor fails to achieve this performance standard for anv quarter, the Agency shall assess a disincentive payment for that auarter and the subseauent auarters of this Rate Year onlv (e.q., if the threshold is exceeded in the third quarter the disincentive is applied to the third and fourth auarter onlv that vear and not the first and second quarters), based on the following example: Number of calls exceeding the Ninety (90) Second threshold = 312 Disincentive Payment= $5.00 per call 312 x$5.00 = $1,560 I �7. INCENTIVE/DISINCENTIVE PAYMENT PROCEDURES A. Record Keeping. In accordance with Article 9, records shall be maintained by Contractor for Agency in a manner that adequately demonstrates and documents Contractor's performance in accordance with this Agreement. The records shall be sufficient for Agency and SBWMA to determine Contractor's compliance with the specified performance standards. B. Determination of Achievement of Performance Standards. In accordance with the requirements of Sections 9.06, 9.07 and 11.07, Contractor shall provide with its quarterly and annual reports, a report that identifies compliance with the perFormance standards listed in this Attachment and calculation of the perFormance incentive payments and disincentive assessments due. Performance incentives and disincentives for Overall Diversion Level, Minimum Single-Family Diversion Level, Minimum Commercial Diversion Level, Average Speed of Answer and Ninety (90) Second Maximum Hold Time shall be calculated in aggregate for the SBWMA Service Area and Agency's share shall be proportional based on the tons of Solid Waste Collected in the previous Rate Year by Contractor or for Rate Year One (2011) by Previous Contractor in 2010. Performance � incentives and disincentives for ' Single-Family Missed Pick-Up Collection Events shall be calculated separately for each Agency. Disincentive assessments for Contamination shall be calculated in aggregate and paid to the SBWMA quarterly pursuant to Agreement Sections 9.06 and 11.07, and Section 8.D of this Attachment. The incentives and disincentives that will be calculated monthly include: I • Single-Family Missed Pick-Up Collection Events • Average Speed of Answer • Ninety (90) Second Maximum Hold Time The disincentives that will be calculated quarterly include: • Single-Family Targeted Recyclable Materials maximum Contamination Level 13 RESO.#15303 MUFF#01