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� ; 11/04/2013 Section Section Title Sco e of Administrative Chan e Rationale 8.02.G Collection of The company will no longer be required to take a picture and While the company has complied with the Agreements and Excess Materials send a letter to the customer, but shall be required to direct taken pictures of these events,there have been no instances (Overages) contact the customer via a phone call. where the pictures are being used.The intent of taking the pictures was to benefit the company by ensuring disputes are ' settled quickly. However, the current system has been proven to be adequate and the use of pictures is not deemed as necessary. Section 8.02.G provides direction on the collection of excess materials(overages).As part of that section, ' Recology is required to take a photograph of the 3ro and chargeable event and send the photo along with a letter to the customer. The company has found that its current process, which is to personally call the customer after the first, second, third, and subsequent events have been recorded in ; Routeware, is a much more customer friendly approach, therefore the use of photographs is not necessary. 8.02.L Change in The 60-day advance notice requirement on service day Modifying this requirement will improve the company's ability Collection changes shall be changed to two weeks for minor to maintain efficient routes in a timely manner and respond to Schedule adjustments.A minor adjustment shall be defined as less than needs of customers without undue delay. Major adjustments the average size of a single route per the collection service that require advance public education will continue to require metrics delineated in the prior year's Compensation the longer notice period; however,this modification will apply Application. to instances where minor adjustments are needed to ensure customer's needs are met in a timely manner without disruptions in service. 9.05 Monthly Reports The Monthly Reports shall now include tonnage report source This change is needed to provide a more useful and user files,diversion levels and gross revenue. The reports shall not friendly Monthly Report. include commercial recycling reports(e.g., site assessments, net change reports, public education,community events, internal containers delivered, etc.); this information shall be included in the Quarterly Reports. In addition,these reports shall also include year-over-year and rior eriod comparative tonna e data. $ RESO.#15303 MUFF#801