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sometimes people are pulled over because of appearance. Mr. Tapia said this policy will lead to an abuse of that discretion. Robert Hoffman, 3098 Harcross Road, said his background in engineering, measurements and control gave him a strong compulsion to speak in favor of numbers. He quoted Lord Kelvin who said "Until you can measure what you are talking about and express it in numbers your knowledge is meager and of limited value." Mr. Hoffman said we all have goals, standards, budgets expressed in numbers, and although no system is perfect, he strongly supported some system of objective measurement performance standards for the Redwood City Police Department. Mark Raffaelli, South San Francisco Chief of Police, representing the San Mateo County Chiefs Association as the President, said all agencies have some type of performance standards or expectations to guide officers' performances. He said, "Citations and arrests as Chief Bolanos said are only a small portion of that. Other areas are communications, investigative ability, problem solving as well as a number of other duties. The purpose of putting numerical guidelines on these duties that can be measured is to give the officers an idea of a range in which they should be performing. Not all officers will be able to perform in that range but there are other duties that compensate for that." Chief Raffaelli said the focus is always on quality of performance not quantity of citations, and there are a number of control methods in place to address the issue of possible abuse. He said officers' duties are all encompassing, and if an officer is not productive in one area the Supervisor will see this and talk to the officer, and that is part of the quality control that exists. Chief Raffaelli said the Chiefs Association believes "it is important for the community to understand what expectations of officers are." He said all jobs have pressure and it was up to the employer to understand that, and yet make everyone accountable. Chief Raffaelli said that traffic is one of the biggest problems in the County, and that it is reasonable to expect officers to be aggressive in writing citations that will have the effect of protecting the community. Chief Raffaelli said performance measures are not quotas and there are sufficient checks and balances to prevent abuse. He said the Police departments in San Mateo County are professional organizations, and none of the other Chiefs would have joined him tonight if they didn't believe in the appropriateness of performance measures. In response to Mayor Howard's request, the Police Chiefs ITom Belmont, Foster City and Hillsborough and San Mateo County Sheriff Horsley stood up and were recognized by the audience. Chuck Rible, 735 Lakeview, said there is no question that perfornlance standards have been used for a long time. He said, "One of the things that every police officer has is job expectations. The problem I have with what is being done now is that all of a sudden there is a minimum. People are supposed to meet something. The Chief and everyone else has said that's not really the case." Mr. Rible said officers might not meet the goal because of community involvement or being in court to testify, etc. and asked "why put minimums on this if it is supposed to be such a flexible standard." Mr. Rible said the policy might lead REGULAR COUNCIL MEETING MINUTE BOOK NO. 56 FEBRUARY 2, 1998 MINUTES Page No. 228 PAGE 13