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c. Contractor will establish the appropriate infrastructure to <br /> provide services in County identified threshold languages. <br /> Currently the threshold languages are: Spanish, Tagalog <br /> and Chinese (Mandarin and Cantonese). If contractor is <br /> unable to provide services in those languages, the <br /> contractor is expected to contact Access Call Center or <br /> their BHRS Program Manager for consultation. If <br /> additional language resources are needed, please contact <br /> HEIM. <br /> d. Contractor will translate relevant and appropriate <br /> behavioral health-related materials (such as forms, <br /> signage, etc.) in County identified threshold languages in <br /> a culturally and linguistically appropriate manner. BHRS <br /> strongly encourages its contractors to use BHRS- <br /> sponsored forms in an effort to create uniformity within the <br /> system of care. Contractor shall submit to HEIM by March <br /> 31 St, copies of Contractor's health-related materials in <br /> English and as translated. <br /> e. Technical Assistance <br /> Should Contractor be unable to comply with the cultural <br /> competence requirements, Contractor will meet with the <br /> Program Manager and HEIM ('africa _smcgov.org) to <br /> plan for appropriate technical assistance. <br /> 6. Ineligible Employees <br /> BHRS requires that contractors identify the eligibility status of <br /> employees, interns or volunteers prior to hiring and on an annual <br /> basis thereafter. Results of the eligibility screenings are to be <br /> maintained in the employee files. This process is meant to ensure <br /> that any person delivering services to clients of BHRS are not <br /> currently excluded, suspended, debarred or have been convicted <br /> of a criminal offense as described below. The Contractor must <br /> notify BHRS Quality Management (by completing the BHRS <br /> Critical Incident Reporting form, Policy #93-11) should a current <br /> employee, intern or volunteer be identified as ineligible. <br /> Contractors are required to screen for ineligible employees, <br /> interns and volunteers by using the following websites: <br /> a. Office of Inspector General <br /> ATTY/AGR/2013.241/RC 2020-SM COUNTY <br /> REV:12-06-13 MLG <br /> Page 20 of 26 <br />