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ORIGINAL <br />THE CITY OF REDWOOD CITY <br />INFORMATION TECHNOLOGY SERVICES <br />GENERAL TERMS AND CONDITIONS <br />The CUSTOMER named on the applicable Services Order and the City of Redwood City <br />("RWC") agree that these General Terms and Conditions ("GTC") are applicable to all Information <br />Technology ("IT") Services provided by RWC to CUSTOMER. Capitalized terms have the meanings <br />defined herein. <br />1. General. <br />The GTC describes the general terms and conditions applicable to CUSTOMER's purchase of IT <br />Services from RWC. The GTC together with the applicable Services Orders constitute the entire <br />agreement between the parties. In the event of a conflict between the terms of the GTC and of any <br />Services Order, the terms of the Services Order prevail. <br />2. Services Orders. <br />The Services to be performed by RWC are set forth in the applicable Services Order(s). Each Services <br />Order will state the Service, the term for which Service is requested (the "Service Term") and the <br />pricing for the Service. A Services Order is not binding upon RWC unless signed by an authorized <br />RWC representative. <br />3. Service Commencement Date: Service Term. <br />The Service Term will be as specified in the Services Order, and will commence on the date specified <br />in the Services Order, or such later date as specified by RWC in a written notice to CUSTOMER. Upon <br />expiration of the Service Term for a particular Services Order, Service will continue under the Services <br />Order on a month to month basis at RWC's then current rates, and either RWC or CUSTOMER may <br />terminate the Service upon 30 days prior written notice. CUSTOMER will pay RWC's then current <br />charges for any moves, additions or changes to any Services Order or Service agreed to by the parties. <br />4. Compensation; Billing: Payment. <br />Compensation owed by CUSTOMER for Services rendered by RWC will be as set out in the applicable <br />Services Order(s). Upon execution of a Services Order by CUSTOMER, RWC will invoice <br />CUSTOMER for any non-recurring initial set up fees, and the first monthly recurring charges, if any. <br />Billing for partial months is prorated. Subsequently, RWC will invoice CUSTOMER monthly in advance <br />for any recurring charges for the Services, and in arrears for any Additional Services (defined below) <br />that were requested by CUSTOMER and performed by RWC during the monthly billing period. <br />Page 1 or 7 <br />REV: 04-11-18 <br />ATTY/AGR.2018.079/1TSvcs-Port of Redwood City FY2018-19 <br />