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51062.00005\41629185.1 <br />REV: 12-07-23 MI <br />Blazestack Inc. <br />907 Ranch Rd 620 S # 302, Lakeway, TX 78734 <br />hello@blazestack.com <br />(855) 735-6673 <br />CONFIDENTIAL <br />Last updated: May 22, 2023 <br />SOFTWARE SERVICES ORDER FORM AND AGREEMENT <br />This Software Services Order Form and Agreement (this “Agreement”) is between Blazestack Inc., a Texas <br />corporation with mailing address of POB 160266, Austin, TX 78716 (“Blazestack”), and the “Customer” <br />identified immediately below. <br />CUSTOMER INFORMATION: <br />City of Redwood City, a charter city and municipal corporation of the State of California <br />Redwood City Fire Prevention <br />(“Customer”) with offices at: <br />755 Marshall Street, Redwood City, CA 94063 <br />650-780-7400 <br />SERVICE FEE AND TERM: <br />SERVICE, SERVICE <br />LEVEL, <br />USER-SEATS & CASE <br />VOLUME, <br />INITIAL ANNUAL <br />SERVICE FEE & <br />TERM <br />EFFECTIVE DATE <br />& DUE DATE TERMINATION DATE <br />Fire Investigation <br />Case Management Software <br />Platinum Plan <br />User-Seats: 7 <br />Annual Case Volume: 150 <br />$12,000 for first 12-month <br />term, (December 8, 2023, <br />to December 8, 2024) <br />$12,600 for second 12- <br />month term, (December 8, <br />2024, to December 8, <br />2025) <br />$13.230 for third 12- <br />month term, (December 8, <br />2025, to December 8, <br />2026) <br />Invoiced on <br />____________, 2023, <br />and subsequent <br />anniversaries <br />____________, 2026 <br />STANDARD SUPPORT: <br />Blazestack will provide Technical Support to Customer via both telephone and electronic mail on weekdays during <br />the hours of 9:00 am through 5:00 pm Central time, with the exclusion of Federal Holidays (“Support Hours”). <br />Customer may initiate a helpdesk ticket during Support Hours by calling (855) 735-6673 or any time by emailing <br />support@blazestack.com. <br />Blazestack will use commercially reasonable efforts to respond to all helpdesk tickets within one (1) business day. <br />ATTY/AGR.2023.294/Blazestack (Fire Investigation Case Management Software) (Page 1 of 10) <br />December 08 December 08