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7.1.D. - Page 7 <br /> Exhibit B <br /> Electronic Data Management Support <br /> 1. EDM support includes consulting services, such as discussing available options, <br /> troubleshooting, recommending solutions, and working with employee and <br /> equipment vendors as needed. <br /> 2. EDM support includes developing computer specifications and establishing the <br /> City's computer standards for EDM workstations, servers, routers, switches, <br /> cabling, printers, hubs, modems, and patch panels. <br /> 3. EDM support includes the hardware support of standardized computer <br /> equipment listed above. <br /> a. The City of East Palo Alto will be responsible for all hardware <br /> components. <br /> b. Troubleshooting printers will be performed initially by EDM staff; if the <br /> printer requires new internal hardware, the EDM staff will contact a <br /> certified printer repair contractor. East Palo Alto will pay for contractor <br /> parts and services. <br /> c. Cabling for adds/moves/changes will be performed by cabling contractors <br /> approved jointly by East Palo Alto and Redwood City and paid for by East <br /> Palo Alto. <br /> d. EDM support will work with the equipment vendors to troubleshoot issues <br /> and replace components under warranty. <br /> e. Any purchases made will conform to East Palo Alto purchasing policies <br /> and procedures. <br /> 4. EDM support for workstation software includes the initial installation, re- <br /> installation, software upgrades/patches, and configuration changes requested by <br /> Page 5 of 9 <br /> REV:06-12-14 MLG <br />