Agmt14 Communication Strategies, LLC

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i EXHIBIT A 1. Scope of WorW Tasks Phase 1: Discovery The Contractor shall complete the following tasks: Participate in telecom technology discussion with City IT management; Interview key Departmental staff; Document call flow, call coverage requirements; On site observation of key call answering positions and call centers as necessary and identify and document related applications; Document key improvement targets and/or improved business process objectives; Obtain information and document existing related hardware and telco circuits; Develop understanding and document WAN/LAN topology requirements; Conduct Workshops to review technology alternatives; Identify required current applications; Identify desired future applications and provide ROI analysis for consideration; Develop bidder trade sponsorship language and format if required; Define required security procedures and best practices for the implementation of a new system; Assemble bidder list to include major solution providers and strong business partners; Develop deployment strategy; Identify client metrics for evaluation and selection criteria; and Create and distribute Request for Proposal to qualified vendors. Deliverables for Phase 1: Contractor shall complete: • VoIP readiness report that evaluates the City's current infrastructure and provides recommendations on areas that will need to be remediated; • Needs Analysis Summary report; and • Request for Proposal. Phase Z:Proposal Evaluation The Contractor shall complete the following tasks: • Act as primary contact point for vendor questions and answers to provide consistent researched responses back to the respondents; • Create an objective methodology for comparison on responses that will ensure that the final decision will meet required oversight requirements; • Conduct bidder's conference and invite potential bidders to review RFP response expectations and requirements; • Generate follow up questions for each vendor to ensure that RFP response is compliant, inclusive of all costs, complete and "apples to apples"comparable to other vendors; • Review each proposal and prepare evaluation report with a detailed cost and capability comparison; • Prepare detailed comparative proposal evaluation to include cost, compliance, compatibility, and capability comparisons; • Provide recommendations, as appropriate, on vendor/solution suitability; ATTY/AGR/2014.157/COMMUNICATION STRATEGIES PHONE PROJECT MANAGER REV:09-04-14 MLG Page 6 of 7