Agmt14 NexLevel Information Technology, Inc.

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objectives, roles and responsibilities, approach, tasks, and timeline. The Kickoff Meeting also provides the opportunity to introduce the NexLevel team to City staff and should involve senior level management and project sponsors to provide introduction of this City- wide endeavor. It is important that all City staff that will be involved in the project, regardless of their role, participate in a project kickoff meeting. DELIVERABLE: Host and Conduct Kickoff Meeting Presentation. Phase 2 -Analyze In the Analyze Phase, NexLevel will work closely with the City technology stakeholders (i.e. departments) to define the future vision for the use of technology and the gap between that vision and the current technology realities. NexLevel will develop an IT Assessment as to how well the City's technology services comply with best practices and will identify gaps between the level of service provided and user service level expectations. The IT Assessment is developed based on information gathered through in person interviews,the results of an easy-to-use, online survey that is available to all City technology users, site visits/tours, and the review of the City's technical documentation. In those areas where the IT Assessment indicates that action is needed,NexLevel will provide a finding and one or more recommended actions, an evaluation of the relative priority of each recommendation, and an action plan for effective remediation. The following table provides detail on each activity within Phase 2. Table 2—Analyze Phase Tasks and Deliverables 2.1—Conduct"Voice of the User"Survey ✓ "Voice of the User Survey / 2.2—Perform Business Technology Assessment 2 2.3—Perform IT Assessment Draft and Final survey Report J Draft and Final IT Assessment 2.4—Deliver IT Assessment Report 2 ] Conduct'="VpiCe.+�f#fie User" Surve TASK DESCRIPTION: NexLevel will conduct a web-based user survey to determine overall satisfaction in terms of technology service delivery and support. The survey will be available to all City technology users and provides an opportunity to obtain their input. Once the survey is concluded, NexLevel will prepare a User Satisfaction Survey Results Report. The report will summarize the survey results, as well as provide a comparison to the average from other peer California municipalities for which NexLevel has completed similar surveys. This provides the City the ability to benchmark the survey results against similar agencies. In addition, NexLevel identifies best practices targets for each survey question. The best practices targets represent what a well-funded and high performing IT service delivery organization would strive to attain. DELIVERABLES: Complete a Web-based Survey; Draft a Final User Satisfaction Survey Results Report. 2.2—Perfor%n!$tininess TechiO 'Assessment' TASK DESCRIPTION: NexLevel will facilitate a series of on-site workshops with City departments to identify the current technology environment within each organization, barriers to full utilization of those technologies, and planned uses and expansion of technology in the future. The workshops will be held with each department and attended by department managers and key staff as directed by the City. It should be noted that in some cases, particularly for the larger departments, NexLevel anticipates there may be multiple workshops. As part of this activity, ATTY/AGR/2014.183/NEXTLEVEL IT-2014 IT STRATEGIC PLAN REV:09-18-14 MLG Page 11 of 15