Agmt15 South Bay Waste Management Authority SBWMA Door to door HHW program

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Indemnification of Member Aaencies: SBWMA shalt require Contractor to indemnify SBWMA and the Member Agencies participating in this Program. Public Education and Promotion: The SBWMA will be primarily responsible for public education and promotion of the services provided by the Contractor. The scope of the public education activities is limited per SBWMA's agreement with the Contractor, as public participation is directly attributable to public outreach. However, in the event that the quarterly combined single-family or multi-family dwelling participation falls below 1.25% in any quarter, the SBWMA is entitled to increase or supplement public education and outreach to encourage more participation, pending budget considerations. If participation exceeds 1.25% in a quarter, the Contractor bears the risk associated with the increased demand and will provide the services requested by residents at no additional cost. Scope of Services: The Scope of Services includes door-to-door collection service and a Customer-paid mail-back collection option for Sharps. The door-to-door collection service applies to the full range of materials targeted for collection, whereas the mail-back option is only for sharps and is paid for directly by individual customers subscribing to this service. Single- family and multi-family residents must call the Contractor in advance to order a "kit bag" and will be required to properly package the materials they want collected prior to being provided door- to-door collection service. The mail-back option for sharps works similarly by the resident ordering a one-gallon container which is then returned via regular mail when full. Contractor will provide for the collection of the full range of materials specified in the contract with the SBWMA which included all types of household hazardous waste (HHW-cleaning products, pesticides, herbicides, insecticides, automotive products, painting supplies, solvents, strippers, adhesives), universal waste (U-Waste -fluorescent lamps, mercury wastes, non- empty aerosol cans, batteries, cell phones), electronic scrap (E-Scrap - computer monitors, laptop and desktop computers, TV's, console TV's, projector TV's, flat screen TV's, computer peripherals (i.e., printers, keyboards, mice), and consumer electronics), and Sharps (e.g., needles, scalpels, blades, broken (medical) glass, broken capillary tubes, and exposed ends of dental wires). Customer Participation: Contractor will respond to requests for service by sending a kit bag to residents and scheduling a pick-up. Residents will be required to follow the instructions and prepare the materials properly for collection. Each kit bag can hold up to 125 pounds of material. In addition, residents are required to keep separate all liquid waste (in a sealed container), E-Scrap and Sharps (a separate container is provided). The Contractor will collect the material using an enclosed box truck and deliver it to their storage and sorting facility for further sorting or processing. Customer Service The Contractor operates a call center answering calls in both English and Spanish from 5:OOam to 5:OOpm. After hours, holidays and weekend calls are routed to an automated attendant answering service. The Contractor has developed a proprietary routing/scheduling software application that it uses to record all calls, schedule appointments and sequence collection routes. SBWMA Member Agency Application Form For Door-to-Door Household Hazardous Waste Collection Program Page 2 of 6