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the control of the Grantee. In addition, Grantee shall notify Subscribers thirty <br /> (30) days in advance of any significant changes in the information required in <br /> paragraph 9.3(d) above. <br /> 9.4 Verification of Compliance with Standards <br /> (a) Upon twenty (20) days prior written notice, Grantee shall <br /> respond to a request for information made by Grantor regarding Grantee's <br /> compliance with any or all of the standards required in Sections 9.1, 9.2 and 9.3 <br /> above. Grantee shall provide sufficient documentation to permit Grantor to verify <br /> Grantee's compliance. <br /> (b) A repeated and verifiable pattern of non-compliance with the <br /> consumer protection standards of Sections 9.1 through 9.3 above, after <br /> Grantee's receipt of due notice and a reasonable opportunity to cure, may be <br /> deemed a material breach of this Agreement. <br /> (c) In order to determine whether sufficient telephone lines are <br /> provided, the Grantor may require that a busy study, traffic study or other study <br /> be conducted, at Grantee's expense, if any, by the local telephone company. <br /> Should Grantee have its own telephone equipment that can report on telephone <br /> line(s) usage, the Grantee may submit such report from its own system. The <br /> Grantor, pursuant to Section 9.1(c) of this Agreement, may require Grantee to <br /> acquire equipment to determine compliance with the telephone answering <br /> standards of this Section 9. <br /> (d) Grantee shall take necessary steps to ensure that adequate <br /> telephone lines and/or staffing are available to permit Grantee to satisfy its <br /> obligations under this Franchise. Consideration shall be given for periods of <br /> promotional activities or outages. The monthly billing period shall be considered <br /> 50 <br /> sh/RWC/Council <br /> AGMT-382 <br /> FXS/fs <br /> 08/02/00 <br />