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.r,..�._..,�. <br /> � �� <br /> as a normal, daily activity for purposes of determining the availability of adequate <br /> telephone lines and/or staffing. <br /> 9.5 Subscriber Complaints and Disputes <br /> (a) Grantee shall establish written procedures for receiving, <br /> acting upon and resolving Subscriber complaints without intervention by the <br /> Grantor. The written procedures shall prescribe the manner in which a <br /> Subscriber may submit a complaint either orally or in writing specifying the <br /> Subscriber's grounds for dissatisfaction. Grantee shall file a copy of these <br /> procedures with Grantor. The written procedures shall include a requirement <br /> that Grantee respond to any written complaint from a Subscriber within thirty (30) <br /> days of receipt. <br /> (b) Upon prior written request, Grantor shall have the right to <br /> review Grantee's response to any Subscriber complaints in order to determine <br /> Grantee's compliance with the Franchise requirements, subject to the <br /> Subscriber's right to privacy. <br /> (c) Subject to applicable law, it shall be the right of all <br /> Subscribers to continue receiving Cable Service insofar as their financial and <br /> other obligations to the Grantee are honored. In the event that the Grantee <br /> elects to rebuild, modify, or sell the System, or the Grantor gives notice of intent <br /> to terminate or not to renew the Franchise, the Grantee shall act so as to ensure <br /> that all Subscribers receive Cable Service so long as the Franchise remains in <br /> force. <br /> (d) In the event of a change of control of Grantee, or in the <br /> event a new operator acquires the System, the original Grantee shall cooperate <br /> with the Grantor, new Grantee or operator in maintaining continuity of service to <br /> 51 <br /> sh/RWC/Council <br /> AGMT-382 <br /> FXS/fs <br /> 08/02/00 <br />