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7.1.B. - Page 39 <br /> Exhibit D <br /> Animal Licensing Contractor Responsibilities <br /> Animal Licensing Contractor shall provide the following services: <br /> Management of daily operations for animal licensing <br /> Data Entry & Processing <br /> Process correspondences from pet owners including, but not limited to, issuing tags. <br /> Provide timely billing and renewal notices to pet owners, with at least one of the <br /> notices to be printed on an 8-% x11 sheet of paper and a return envelope is <br /> enclosed. In addition, at least one of the notices will provide pet owner with the date <br /> in which the late fee became due. <br /> Provide data entry of both new and renewal licenses and vaccination information. <br /> Implement procedures for verification of information submitted. <br /> Ensure complete, unduplicated, and accurate information. <br /> Process, collect, and provide receipts for animal licensing fees. <br /> Provide licensing and vaccination data for a weekly transfer of data from the <br /> Contractor's database into County's proprietary database. <br /> Provide customer service including communication with citizens, veterinarians, and <br /> designated County staff. <br /> Issue service animal tags to County approved service animal owners. <br /> Assist County staff in processing rabies exemption applications. <br /> Veterinarians & Other Authorized Registrars <br /> Process license sales and vaccination reports from other sources (i.e. the local <br /> animal shelter, veterinary clinics, pet stores, etc.) <br /> Assist County staff to ensure reasonable quantities of on-site of basic supplies <br /> (reporting forms, vaccination certificates, citizen mailing envelopes, et.) necessary to <br /> sell license tags and/or report information on citizens vaccinating their animals <br /> against rabies. <br /> Animal License Tags <br /> Process and mail license tags within a maximum of 10 business days, with a <br /> turnaround goal of 5 business days, after receipt of payment and completed <br /> information as required by the local ordinance. <br /> 35IPage February 5 , 2015 <br /> ATTY/AGR/2015.057/SAN MATEO COUNTY-ANIMAL CONTROL SERVICES <br />