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7.1.B. - Page 40 <br /> Issue replacement tags to pet owners whose license tags have been lost, stolen, or <br /> damaged. <br /> Electronic Payments & Banking <br /> Provide the ability for pet owners to pay through the Contractor's Merchant Service <br /> Provider. <br /> Provide on-line customer service via the Contractor's website to allow pet owners to <br /> make license payments or donations. <br /> Deposit all receipts collected for licensing into a bank account set up solely for the <br /> purpose of managing County animal licensing funds. <br /> Make daily deposits and transmit verification of said deposits to designated County <br /> staff by the tenth of the following month. <br /> Collect and report electronic and charge card payments and transmit verification of <br /> said deposits to designated County staff by the tenth of the month. <br /> Send all funds collected and deposited on behalf of the County via a monthly wire <br /> transfer by the tenth of the following month. <br /> Accept license fees from licensees via the following forms of payment at a minimum: <br /> check, money order, debit or ATM Card, or credit cards. <br /> Charges to Licensee for on-line payments: <br /> Cost of Recovery Processing Fees in the amount of $1.95 per on-line transaction to <br /> be charged to licensee*. Note: Contractor shall use their own designated Merchant <br /> Service Provider to conduct all credit card transactions and shall retain the Cost <br /> Recovery Processing Fees collected. <br /> *More than one pet can be licensed per on-line transaction and pet owner will be <br /> charged a single fee for the on-line transaction. <br /> Communication & Access <br /> Provide timely responses to and communication with citizens, County designees, <br /> and Animal Control and Licensing program representatives including Animal Control <br /> Officers. <br /> Provide a customized San Mateo County toll-free number and answering service. <br /> Provide 24/7 access to Contractor's database by County, Emergency Dispatch, and <br /> any other authorized Division personnel, including login. <br /> Communicate to pet owners on the status of their pet's license status including <br /> annual billing. <br /> 36IPage February 5 , 2015 <br /> ATTY/AGR/2015.057/SAN MATEO COUNTY-ANIMAL CONTROL SERVICES <br />