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L. Housing Services to families through the Season of Sharing <br />Housing Assistance Fund, Housing Industry Fund, and other housing <br />assistance programs. <br /> <br />3. EFFECTS OF SERVICE: Services will allow County residents in crisis to <br />stabilize their situation over the short-term and to receive assistance in working <br />towards long-term solutions to emergency situations. <br /> <br />4. OUTCOMES: On a quarterly basis Contractor will collect and report data to <br />County outcomes of various program activities, and will continue to work with the <br />Human Services Agency (HSA) staff to refine outcome measures. <br /> <br />A. Emergency Services: For Emergency Assistance including: <br />clothing, food, shelter vouchers and transportation, delivery of the service <br />itself will be the outcome. The estimated outcome for the FY 2013-16 will be <br />sixteen hundred (1600) emergency services delivered per year. <br /> <br />B. Homelessness Prevention: All Rental Assistance and move-in <br />costs paid will be tracked. A follow-up six months after assistance ends, will <br />be completed to determine housing status. Client should be informed of the <br />follow-up at the time of assistance and will provide three stable contact <br />phone numbers of those likely to know client's whereabouts. The estimated <br />outcome of the number of eligible households provided rental assistance <br />will be 80 per year and the percentage of known clients still housed after six <br />months will be 80% per year. <br /> <br />5. OTHER CONTRACTOR RESPONSIBILITIES <br /> <br />A. The Contractor will provide a written policy to HSA for review, <br />pursuant to which recipients of service shall have the opportunity to express <br />and have considered their views, grievances, and complaints regarding the <br />delivery of services. <br /> <br />B. The Contractor agrees to report to HSA on a quarterly basis its <br />services and activities under this contract, and to accept appropriately <br />referred clients from the County for its contract services as part of their client <br />base. <br /> <br />C. The Contractor will establish written procedures and provide them to <br />HSA for review to ensure that all Contractor employees, volunteers, <br />consultants, subcontractors, or agents performing services under this <br />Agreement report child abuse or neglect to a child protective agency defined <br />in Penal Code Section 11165(k). <br /> <br />D. The Contractor will provide HSA with a current budget which clearly <br />states the total agency budget each year of the Agreement. In addition, the <br />ATTY/AGR/2015/AMENDMENTS/AMEND NO.2 /COUNTY OF SAN MATEO FAIR OAKS COMMUNITY CENTER INFO & REFERRAL SERVICES <br />REV: 05-13-15 MLG <br />Page 5 of 14 <br />7.1.A. - Page 7