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36 | Page February 5, 2015 <br /> <br /> <br />Issue replacement tags to pet owners whose license tags have been lost, stolen, or <br />damaged. <br /> <br />Electronic Payments & Banking <br />Provide the ability for pet owners to pay through the Contractor’s Merchant Service <br />Provider. <br /> <br />Provide on-line customer service via the Contractor’s website to allow pet owners to <br />make license payments or donations. <br /> <br />Deposit all receipts collected for licensing into a bank account set up solely for the <br />purpose of managing County animal licensing funds. <br /> <br />Make daily deposits and transmit verification of said deposits to designated County <br />staff by the tenth of the following month. <br /> <br />Collect and report electronic and charge card payments and transmit verification of <br />said deposits to designated County staff by the tenth of the month. <br /> <br />Send all funds collected and deposited on behalf of the County via a monthly wire <br />transfer by the tenth of the following month. <br /> <br />Accept license fees from licensees via the following forms of payment at a minimum: <br />check, money order, debit or ATM Card, or credit cards. <br /> <br />Charges to Licensee for on-line payments: <br />Cost of Recovery Processing Fees in the amount of $1.95 per on-line transaction to <br />be charged to licensee*. Note: Contractor shall use their own designated Merchant <br />Service Provider to conduct all credit card transactions and shall retain the Cost <br />Recovery Processing Fees collected. <br />*More than one pet can be licensed per on-line transaction and pet owner will be <br />charged a single fee for the on-line transaction. <br /> <br />Communication & Access <br />Provide timely responses to and communication with citizens, County designees, <br />and Animal Control and Licensing program representatives including Animal Control <br />Officers. <br /> <br />Provide a customized San Mateo County toll-free number and answering service. <br /> <br />Provide 24/7 access to Contractor’s database by County, Emergency Dispatch, and <br />any other authorized Division personnel, including login. <br /> <br />Communicate to pet owners on the status of their pet’s license status including <br />annual billing.