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EXHIBIT "A" SCOPE OF SERVICES Public Information and Outreach Services Redwood City Recycled Water Project (Data Instincts) Scope of Services Tasks Updated by DI - 2/27/07 Scope of Services Tasks 1.0 Needs Assessment/Information Gathering for Existing and Future Stakeholder and Customer Interactions Continue to gather input from various potentially affected conU11Unity sel:,'111ents (or audiences) and potential customers to shape best infol111ational approach to meet the needs of these constituents. Utilize existing and future meetings and correspondence with the public, customers, and potential customers; utilize, when deemed necessary, conmlUllity interviews, small information gathering sessions and one-on-one discussions. These efforts will gain insight into concerns and needs, test approaches, and provide a higher degree of understanding of concerns and sensitivities, helpful in shaping future outreach efforts. Initial audiences identified include project area stakeholders such as existing recycle water users, potential landscape retrofit customers, potential industrial users, Home Ovmer Associations, residents, commuters, schools, businesses and their customers and suppliers. · Generate outreach messages and appropriate discussion points · Review discussion points and detern1ine special interest groups/participants with City Project Team · Coordin.ate, cciiiducfand facilitate ilifcimifiticin gathering sessions · Provide to City summary of sessions, analysis and recommendations · Support City staff and Project Team in securing user applications and Rights of Entries (ROEs) in Redwood Shores and Seaport areas · SuppOli City staff and Project Team in working with new industrial customers in efforts to meet regulator approval for unique usages City Staff Support · Review by staff and Project Management Team . Clerical support . Use of city facilities · Use of city printing and mailing services 3