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. . I . - Centis described the goals and strategies needed to reach the Library's vision as described in its Mission Statement. '-' "The Redwood City Public Library actively addresses changing community needs by providing current, accessible materials and information services for children and adults in a professional, helpful manner." b) Re-organization presentation - Task force members Director Light introduced members of the Library staff who worked on the reorganization of the Library in an effort to achieve the goals of continuous improvement, and who described their areas of the process: Maria Diaz Slocum, Pam Olson, Sarah Sheehan, Linda Hedges, Sheila Guzner (and David Miller and Toni Murzi who also were involved in the process.) 3. Review of other continuous improvement efforts a) One Stop Permit Shopping - Customer Service Fred Shehabi, Plan Check Engineer, introduced his colleagues who were also involved in development and implementation of the new one stop plan/review/ permit process now available in Redwood City: Charles Jany, Senior Planner, Lowell Sue, Senior Civil Engineer, Juan Garcia, Senior Building Inspector and '----' Jamie Lee, Fire Prevention Officer. Each member stressed the advantages of face to face contact with the customer for clearer communications, more efficient use of staff, friendlier service and consistent code application. The group thanked Building Division Director John La Torra for his support and described the favorable public response. b) Water Meter and Utilities Payments - Efficiencies Public Works Services Director Ingram introduced the members of the Customer and Support Services Team who worked together to provide effective use of staff and technology to produce the sought after efficiencies of continuous improvement. Paul Vukelich, Elizabeth Dolbow, Doug Peterson, and Jon Costella described the cross-department efforts in using advanced electronic water metering equipment, described their joint efforts in water conservation and education, and their free water saving devices and services available free to the public. c) Automatic Payment System - Teams Chris Holmquist, Billing and Collections Manager, described the new Automatic Payment System which allows Redwood City Water Customers to - have their water service payment automatically taken out of their bank account. Special Study Session Minutes MINUTE BOOK NO. 54 April!, !996 Page 3 Page No. l61