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She introduced the non-management team members who, on their own, developed and implemented the APS. Mario Martins and Anna Souvannarath from Billing and Cash Collections and Laure Stehelin from MIS described the development process and benefits of the APS. Billing and Collections Manager Holmquist said the team would decide how they wanted to spend the time saved. She also advised that the utility bill was being redesigned with the focus on customer needs. d) Neighborhood Strike Team - Teams Public Services Director Ingram named all the members of the team and introduced the speakers Mike Vroman from Traffic Engineering, Police Officer Don Banks and Fire Prevention Officer Bob Hall, who described their efforts to resolve problems in the City utilizing each other's expertise and resources. "The Neighborhood Strike Team is dedicated to providing Redwood City with the highest quality and level of services to reduce blight, eliminate hazards and nuisances and protect the health and safety of our citizens and their property. We are committed to developing a partnership with the community to effectively and efficiently resolve problems and improve the quality of life in Redwood City." 4. What's next - Human Resources Director Maria Rivera-Pena Director Rivera-Pena advised that staff would continue to focus on customer service, efficiencies and teamwork; evaluate the structure and systems regarding job classifications, hiring and salary practices; and measure performance, including benchmarking. 5. Questions - Discussion Mayor Hartnett, on behalf of the Council, thanked the many employees who presented reports and all those who were a part of the continuous improvement efforts throughout the City. Mayor Hartnett said he and the Council were constantly impressed with the enthusiasm, creativity, and the ability and desire to innovate shown by Redwood City employees, and said the Council was very proud of the City employees and proud to be part of the Redwood City family. Councilwoman La Berge led the assemblage in a "big hand" for the presentations and presenters öfthe City's continuous improvement efforts. In response to Council questions, Director Light described the focus groups used to establish the goals and strategies, and how through cross-training and reassigmnent, a new unit and position was created, Resource Development Unit, for marketing and fund raising efforts. MINUTE BOOK NO. 54 Special Study Session Minutes Page No. 162 April I, 1996 Page 4