Laserfiche WebLink
<br /> , I . I . . <br /> <br /> '---- Councilwoman La Berge suggested the Resource Development position might be <br /> "something we would look forward to as a position for the entire City." <br /> Councilman Ruskin commented on the great opportunity this was to meet so many <br /> employees, how important trust was to employees and what great dividends it pays, <br /> and what a great source of pride the award winning Redwood City Library was. <br /> Councilman Ruskin suggested that the Library keep a record of asked for but <br /> unavailable material in order to develop "an expertise in certain esoteric areas that <br /> would be good for the City and the Library." <br /> MEMO 4/2/96 <br /> Councilman Leipzig thanked everyone for a great presentation. Councilman Leipzig <br /> said "every time I hear the word customer I cringe....! would much rather call them tax <br /> payers or citizens." Councilman Leipzig cited comments from one of the Library's <br /> focus groups. Focus Group No.1 held at Fair Oaks Community Center in the Latino <br /> Community, question No. 11, Do you use the Main Library and why: "There are more <br /> materials in English; I read more in English. Under general comments, 'I hope the <br /> Spanish community will have more access to American culture...(and) more emphasis <br /> on English." <br /> In response to Vice Mayor Howard's questions, several team members advised how <br /> - they worked together to make sure everyone was aware of what the other was doing <br /> through team meetings and monthly meetings. <br /> In response to Councilwoman Buchan's questions regarding confidentiality and the <br /> new APS, Billing and Collections Manager Holmquist advised that the information <br /> was considered strictly confidential and treated as such. <br /> Councilman Claire described how continuous improvement has occurred in the <br /> private sector and said that Redwood City was in the forefront applying these <br /> principles. <br /> Mayor Hartnett thanked everyone and said the employees "make us look good and <br /> you make us proud." <br /> ------------------------------------------------------------------------------------------------------------------------- <br /> Mayor Hartnett declared a recess at 8:44 p.m. <br /> Meeting reconvened at 8:55 p.m. <br /> ------------------------------------------------------------------------------------------------------------------------- <br /> B. Yard Waste Program Proposal (803) <br /> - MINUTE BOOK NO. 54 <br /> Special Study Session Minutes Page No. 163 <br /> April 1, 1996 <br /> Page 5 <br />