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Appendix A Optional City-Specific Compliance Services In the course of performing the various UUT compliance activities, MuniServices may discover discrepancies or other evidence of possible significant non-compliance. MuniServices may thereupon advise the City that it may be prudent to conduct a city-specific compliance review of a particular service provider or taxpayer, or specific issue relating to such service provider or taxpayer. The City may authorize such city-specific compliance actions as provided in this Appendix A ("Optional City-Specific Compliance Actions") for utility user's tax purposes or in connection with a gas, electric, CATV, water, garbage franchise,as follows: City-Specific Audits Scope of Work At any time during the term of this Agreement,with the prior mutual consent of the City and MuniServices, MuniServices may perform an audit of a specific utility provider related to UUT payments and/or utility franchise fees if applicable.The audit's intention is to focus on the compliance of the particular selected utility provider(s) with the City's UUT ordinance and/or franchise fee agreement. This service includes an actual request for, and review of the utility provider's books and records. Typically, the audit process, in general, will consist of the following: 1. Submit an Audit Notification along with the Letter of Authorization and a Request for Information (RFI)outlining the information needed to complete the audit to the Provider(s). 2. Attempt to obtain a waiver on the Statute of Limitations,as applicable,for the audit. 3. Review the work papers and supporting documentation used in the computation of the UUT and/or franchise fee payments. 4. Review and analyze the provider's general ledger and financial statements. Compare and analyze the data for reasonableness, completeness, and accuracy as related to the UUT and/or franchise fee. 5. Review and analyze all the provider's revenue accounts in detail to: a) Determine revenues that are to be included or excluded from the UUT and/or franchise fee computations; b) Review the revenues excluded from the computations,if any,and; c) Determine if exclusions are permitted by the City's ordinance and/or franchise agreement. 6. Determine if a utility provider or any of its subsidiaries receives any revenues from customers or third-parties for the use of utility provider's facilities located on City's right-of-way authorized by the franchise agreement that are not included in the franchise fee calculation used to determine the payment to the City. 7. Analyze the number of customers reported in the City by rate classification and obtain and review the utility provider's procedures to code new customers to the proper jurisdictions and the procedures used to address annexations. 8. Obtain and review the list of any exempted customers, if any, from the UUT and/or franchise fee computation. For Cable TV Provider's PEG fees, if there are any; request the supporting documentation on provider's payments to the City. The schedules should include a composition of the number of subscribers such as basic, non-standard and free subscribers, by month, for each of the calendar years included in the review period. 9. Sample test the geo-coding system by selecting certain customer accounts within the City boundaries and in the immediate vicinity to review if those accounts are properly coded as assessed. MuniServices will concentrate the sampling in problematic geographical areas, such as those that might overlap with a neighboring city or where multiple zip codes exist. MuniServices will also sample test heavily in the area of annexations to ensure that proper procedures are in place to identify and properly code these areas within the Franchisee's system. MuniServices will request Redwood City UUTAgmtO80515 ExhibitA-Page 6 �/N�JNISERVICES �:,__� .,__._ � ,�.� ATTY/AGR/2015.175/MUNISERVICES INC. REV:08-20-15 RL