Agmt15 MuniServices, LLC - UUT - Laserfiche WebLink

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that the utility provide the customer account information in an electronic format for all customers located in the City and surrounding areas. 10. Compare the provider's payments, exclusions, and other computations as related to the UUT and/or franchise agreement. Compare the actual payments made to the City for timeliness and accuracy. 11. Conduct an Exit Interview with the utility provider to review findings and obtain the provider's position on the issues identified. Seek to obtain agreement and/or payment of any amounts due to the City(to be sent directly to the City)within 30 days. 12. Prepare a written report with findings that describe and explain the results of MuniServices review, potential additional monies due to the City, the Provider's position on the issues and any applicable penalties and interest. MuniServices will schedule a final presentation of these findings with the City. 13. Provide any and all necessary schedules and supporting documents to assist the City in collecting underpaid UUT and/or franchise fees. Utility Customer's Jurisdictional Coding Verification Service(Optional) As an optional service under the UUT Premium Services, MuniServices will perform a 100% test of a providers' customer base, verifying that all customers are correctly coded to the proper jurisdiction, and provide the providers with any accounts that are identified as being incorrectly coded. This service requires the providers to provide non-confidential customer account information in an electronic format for all customers located in the City and surrounding areas. Deliverables MuniServices shall deliver to the City the studies, plans, specifications, or other documents as are identified in the Scope of Services;and shall,upon completion of all work,submit to the City all information developed in the course of providing the services. MuniServices shall, in such time and in such form as the City may require, furnish reports concerning the status of services required under this Agreement. MuniServices shall,upon request by the City and upon completion or termination of this Agreement, deliver to the City all material furnished to MuniServices by the City. Compensation for City-Specific Audits Compliance Review Services 1. With the exception noted in subsection (2) below, with respect to a City-specific compliance review referred to under the City-specific scope of work above, MuniServices shall be entitled to contingent fee compensation where MuniServices' compliance review activities result in the City receiving additional revenues from such City-specific compliance review activity. Accordingly,the City shall pay MuniServices twenty-five percent (25%) of the additional revenues, including interest and penalties, that has resulted from its City-specific compliance review activities. MuniServices will seek to recover, or assist the City in recovering all revenue due the City from prior periods, if any,and MuniServices will receive 25% of any retroactive recovery with a minimum compensation recovery period of twelve (12) calendar quarters. In cases where there are less than twelve calendar quarters in the retroactive recovery period, recovery in prospective quarters will be included to satisfy the twelve calendar quarter minimum recovery period. If the City determines that a correction should be applied prospectively from the date of the determination only, then MuniServices' Compensation shall apply to the additional revenues resulting from the correction for the twelve calendar quarters following the commencement of the prospective correction. In calculating additional revenues, if actual revenue amounts are not available or easily obtained, MuniServices may, with the approval of the City, use the best available information to estimate the additional revenues (e.g., averaging known underpayments or use of industry averages). As used in this subsection, the term "additional revenues" includes the value of any other services, credits, property of every kind or nature, or other consideration received by the City in lieu of monetary payment. Redwood City UUTAgmt 080515 ExhibitA-Page 7 �/MIINISERVICES �._: ATTY/AGR/2015.175/MUNISERVICES INC. REV:08-20-15 RL