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TelePacific� <br /> C O M M U N 1 f A T I O N S • <br /> ��. <br /> CUSTOMER NOTICE AND ACKNOWLEDGEMENT <br /> OF 911 AND E911 SERVICE LIMITATIONS ADDENDUM TO <br /> TELECOMMUNICATIONS ACCOUNT AGREEMENT <br /> SmartVoice 911 or E-911 emergency services differ from traditional emergency services in <br /> several important ways described below. Carefuily read this Notice and Acknowledgement of 911 <br /> and E911 Service Limitations Addendum to understand the differences and how your ability to <br /> access 911 and E911 services may be affected. <br /> Registered Location/Address Information <br /> SmartVoice 911 and E-911 include features that will transmit your telephone number and address <br /> information for the physical location where the SmartVoice services have been delivered. When <br /> you dia1911,this call will be routed to the applicable Public Safety Answering Point(PSAP)for <br /> the registered location for emergency support. <br /> If you use a Private Network or MPLS services to extend the use of this service to users that are <br /> physically located at another address, you are responsible in a timely manner for providing <br /> TelePacific with the physical locations where every Telephone Number(TN}will be used. If this <br /> information is not provided to TelePacific, emergency services cannot accurately track your <br /> location through TelePacific's system. It is your responsibility to notify TelePacific of any address <br /> changes for any of your TNs. <br /> Number Outpulsed <br /> Emergency 911 and E-911 services use the Outbound Caller ID to route the call to the correct <br /> PSAP along with the address information in the database. It is imperative that the correct Caller <br /> ID is sent that coResponds to the physical location maintained in the database. End user <br /> telephones and numbers can be easily moved by you to new locations and the caller ID modified. <br /> It is your responsibility,through your telecommunications vendor, if required,to verify your <br /> Customer Premises Equipment(CPE)is capable of outpulsing the correct number for the <br /> physical location in the database for every 911 call. <br /> Updating Location Records <br /> It is imperative that you notify TelePacfic each time you change a physical location where you <br /> use a telephone number on your SmartVoice service. When you request a change to your <br /> location records, it may take a few days for your location change to be reflected in our records. <br /> During that time, you may not be able to reach the correct emergency services provider by calling <br /> 911 with your service. You must have an alternate means of contacting 911 services during this <br /> time.You will be notified when your new TN location record changes are completed. <br /> Power Outage <br /> In the event of a power outage, your Integrated Access Device(IAD)may also lose power <br /> causing a loss of voice and data service, including your ability to place 911 calls. Once power is <br /> restored,you may be required to reset or re-configure your equipment before you are able to use <br /> TelePacific services to contact 911. You are responsible for providing an uninterruptible backup <br /> power supply to ensure uninterrupted operation of this equipment in the event of a power outage. <br /> This might include,for example, a UPS Battery Back-up system or back-up generator which is <br /> monitored and kept operational at all times. <br /> Disconnect/Outage <br /> If you have a service outage due to a suspension of your account for non-payment or for any <br /> other reaso�,you will not be able to use the service for any calls, including calls for emergency <br /> service or 911. <br /> V12-070912 � <br /> ATTYlAGR.2015.186/Telepacific Telephone Lines <br />