Agmt15 Peninsula Conflict Resolution Center

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EXHIBIT "A" SCOPE OF SERVICES PCRC will provide the following Services to the City of Redwood City as descrlbed below: i. Community Mediation Services-$8,000 A. Information Services All of the Information Services are unlimited and free of charge. 1) Information and Referral: A PCRC resource person shall be available to City residents by telephone 24 hours/7 days per week,to assist City residents who have questions relating to a conflict. Through this conversation, the resident may clarify issues of concern, be given specific information about common practices related to landlord-tenant and community issues,and receive a referral to an appropriate agency or resource. 2) information and Assistance: A PCRC resource person shall assist the concerned caller to de- escalate feelings, clarify issues and underlying needs, develop possible solution options, and design an approach to resolve resolution. 3) Promotion of Use of Conflict Resolution Services: The City shall participate in PCRC's community outreach program designed to familiarize city staff,community service providers and the public with the use of non-adversarial conflict resolution services in a variety of conflict situations. This effort involves both PCRC program staff and volunteers in making presentations, developing press releases and identifying referral points where community members can receive information about PCRC services. Cities are also expected to encourage their staff and residents to utilize the Information Services available through PCRC. B. Conflict Resolution Services PCRC categorizes cases by "conflict type." The conflict types "consumer/business" and "workplace" will not be covered in the same way that other "conflict types" are covered under this contract. Consumer/business and workplace cases will require an extra fee to be paid blr the user. The following describes the range of services that PCRC shall provide in this category: 1) One-Party Assistance: A resource person shall assist the caller to think through a conflict situation, including clarifying issues and interests of involved parties, exploring approaches to dealing with the situation and solution options and assisting with the selection of an approach to resolution. A follow-up call is arranged to determine the outcome, with the understanding that mediation would be the next step if the negotiation has been unsuccessful. (20 min or more) REV:06-22-15 MLG Page 9 of 12 ATTY/AGR.2015.125/Peninsula Conflict Resolution Center