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Kronos Iacarponted 297 Biikrlca Road Chetmaford,MA 4t824 Yage:8!29 F6one:(�'18�350-98dD are nt�t included and shali be paid by Custamer, (t� PAYMENT G�ustomer shalI pay annual support charges for the initial term in accordance with the payment terms on the Urder Form and for any renewal te�rn upan receipt of uavoice.Customer shall pay addiriomal support charges,if any,and time and material charges upon receipt of invaice. (g) ADDITI4N OF SOFTWARE Additional Software purchased by Customer during the initial or auy renewal tezm shall be added to this Agreetnent at the same supgart c�ption as the then current 5oflware su}�part coverage in pIace under these terins. Custonner agree5 to pay the charges for such addition, and any such addition shall be automatically renewed as pravided in these terms. (h) RESPONSIBILITIES OF CUSTOMER Gustomer agrees (i) ta provide Kronos persannel with full, free and safe access to Software fcar purpases of support, includin�use of Kronos' standard remote access technology, if required; (ii}to maintain and operate the Software in a�n environment and according to procedures which confozrn to the Sp�cificatiuns; and (iii) nnt to allow support of the Soflware by anyone other than Kronos witl�out prior written authoriza�ian from Ksonos. Failure ta utilize Kronas' remate access technology may delay Kronos' response and/or resolution ta Custarner's reported Sof�ivare prablem. If Customer requires the use of a specific remote access technology not specified by Kronos,then Gustamer must purchase the Plus option to receive support and pravide Kranos personnel with full, free and safe access to the remote access hardware and/ar software. (i} DEFAULT Customer shall have the right to terminate Kronos support services in the event that Kronas is in breach of the sugpero services warranty set fortti belaw and sueh breach is nat cured within fifteer�(15)days after written notice specifying the nature of th�breach. In the event of such tern�inatian,Kronos shall refund to Customer an a pro- rata basis those pre-paid annual support fees associated with the unused portian of the support term. Kronos reserves the right to terminate or suspend suppart service in the event the Customer is in default under this Agreement with Kranas and such default is not corr�cted within fifte�nn (1S)days�fter written natice. In addition, the supgort serviees will terminate and all charges due hereunder will became imrnediately due and payable in the event that Customer ceases to do business as a going concern or has its assets assignad by law. U) w.�R[�v�Y Kronos warrants that all support services shall be performed in a professional and cornpetent manner. (k} KRONOS SUPPORT SERVICE POLICIES Kronos' then-cutrent Supgort Services Palieies shall apply to all Support Services purchased and may be accessed at: http:/Iwww.kranos.com/St�ort/SuppartServicesPolicies.hhn ("Sugpart Folicies"). In the event of a conflict between the Support Palicies and this Agreement,the terms of this Agreement shall prevail. 1C. KNOWLED�EPASS EDUCATION SUBSCRIFTI4N: The parties hereby agree that the fallowing terms shall apply ta Custamer's purchase of the Kronos KnowledgePass Education Subscription only,if specified on the Order Form; REV;08-27-15 RL SRT JC 080515 ATTYIAGR,2U15.190/Kronas Incorporated