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Training Plan <br /> Scheidt & Bachmann offers a comprehensive training plan designed to have the entire parking <br /> staff of the City become fluent and efficient in the operation of the Scheidt & Bachmann's PARCS <br /> solution. <br /> To ensure that there is a thorough understanding of the City's parking policies and procedures <br /> and thereby no conflicts in the proposed training directives, S&B and the City's administration <br /> staff will meet 4 weeks prior to the beginning of the training sessions. At that time, a policies <br /> and procedures document will be drafted and the training curriculums will be adjusted to conform <br /> to those policies and procedures. The final document will be provided to Scheidt & Bachmann <br /> 2 weeks prior to the first training session to ensure that the training modules adhere to the <br /> operational guidelines. <br /> We have indicated the sessions with the number of participants. Those numbers can be <br /> adjusted based on the finat breakdown of the staff inembers. The attendees for each session <br /> must have a working knowledge of basic PC operations including mouse and keyboard <br /> operation, GUI operation, and sign-on and sign-off procedures. The training program includes <br /> the appropriate manuals and documentation and any demonstrative hand-outs that the trainer <br /> requires. <br /> Cashier Training <br /> Initia! Training Session <br /> When: 17 days post short term lot acceptance <br /> #of Attendees: 37(20 full-timeJ <br /> #�of Sessions: 5 (7 attendees maximum per session / attendees must attend 2 <br /> sessions) <br /> Session Length: 2 Hours <br /> Descripfion: The training session will include a discussion on the PARCS system functionality. <br /> Operations to be covered include logging on and off, processing cash, check, and credit card <br /> transactions, receipt printer operation, lost ticket transactions, insufficient funds transactions, <br /> emergency procedures, and relief staff procedures. <br /> Each cashier will be tested using actual fee computers with machine readable and non-readable <br /> tickets. Upon completion of the session, each cashier will receive a certification. Supervisors will <br /> be required to attend at least one cashier training session. <br /> REV:09-10-15 VR <br /> Page 36 of 61 <br /> ATTY/AGR.2015217/Scheidt& Bachmann USA, Inc. Parking Garage Equipment <br />