Agmt15 Scheidt & Bachmann USA, Inc.

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Supervisors Initial Training Session When: 4 days post short term lot acceptance #of Attendees: 5 #of Sessions: 4 (3 attendees maximum per session / attendees must attend 2 sessions) Session Length: 6 Hours Description: The training session will include a discussion on the PARCS system functionality. Total system operation will be covered including the cashiering operation at the fee computers, exception transaction reporting, management reports, Pay on Foot operations and procedures, and diagnostic procedures. The supervisors will then be shown normal system operational procedures such as ticket loading, receipt printer loading, etc. A sample of system reports will be given to each attendee followed with a discussion of the reports format and content. At this time, a procedural policy document will be issued and discussed by an administrative member of the City's parking management staff. The discussion will include the operational aspects of the PARCS system as they relate to the policy guidelines. Pos tA ctivation Training Session When: 3 Weeks after complete system activation #of Aitendees: 5 #�of Sessions: 2 (3 attendees per sessionj Session Length: 4 Hours Description: The training will be held on-site in one of the exit lanes during non-peak hours of operation. The exit lane will be closed to normal garage traffic. The supervisors will be asked to process normal and exception transactions. Lane activity will be simulated by a training assistant. If they have any questions or issues with a type of transaction, they will be shown the proper procedure. They then must process that type of transaction without assistance. Upon completion of this session, the trainer will provide the parking manager an evaluation of each supervisor regarding their system understanding and proficiency. REV:09-10-15 VR Page 37 of 61 ATTY/AGR.2015.217/Scheidt& Bachmann USA, Inc. Parking Garage Equipment