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• Accessing the internal components of all field devices <br /> • Generai Fault Isolation (Troubleshooting) techniques <br /> • Clearing Ticket and Verifier�ams <br /> • Clearing POF Ticket and/or receipt Jams <br /> • Replenishing Coin and Receipt Stock <br /> • Barrier Gate operations and barrier gate arm replacement <br /> In addition, all city personnel will be trained in the use of the Scheidt & Bachmann <br /> "hotline" support services and the procedures required getting Scheidt & Bachmann <br /> factory service personnel to provide "Second Line" response when and as required. <br /> "fi�st Line"Maintenance and Repair Examp/es (Redwood City Responsibility) <br /> Listed below are examples of Scheidt & Bachmann's definition of "First Line" <br /> maintenance responsibilities (training) provided for the Redwood City personnel in <br /> accordance with this plan: <br /> • General cleaning and calibration <br /> • Fault isolation to determine first or second line responsibility <br /> • Clearing ticket and verifier jams <br /> • Clearing POF ticket and/or receipt jams <br /> • Simple component "swap out" operations <br /> • Replacement of broken or damaged barrier gate arms <br /> • System restart and/or system reboot <br /> In instances where the customer and S&B hotline support determine that the level of <br /> maintenance and/or repair is of a "second line" level of responsibility, the S&B teams <br /> will be responsible for diagnosing and resolving the issue in accordance with the plan <br /> as outlined below. <br /> REV:09-10-15 VR <br /> Page 50 of 61 <br /> ATTY/AGR.2015.217/Scheidt 8� Bachmann USA, Inc. Parking Garage Equipment <br />