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EXHIBIT "A" SCOPE OF WORK Feature to be implemented Description through the Caller ID of the caller instead of the caller ID of the hone s stem. Hot-Desking / Hoteling Ability to use someone else's phone and enter a code to convert that phone to be your extension. It then becomes your phone for calls, button layout, message waiting lights, and Busy Lamp Field status at operator. Calls to the phone that you took over would simply forward to VM without ringing the hone. Hot-Desking reversion After a user logs out of a hot-desking session the "temporarily used" phone reverts to the original extension ro rammed for that hone. WiFi Although not included in the base installation, the system will support wireless 802.11 telephones that can move between access points and allow roaming within the buildin . On Demand Call Recording Employee has the ability to record their conversation by pressing a button on the telephone and have it stored in a voicemail box. Click to Dial Ability to dial a phone number from the email client which is completed on the user's desktop telephone Smart tag dialing Ability to dial a phone number from the drop down menu provided by Microsoft Office Smart Tags, which is completed on the user's desktop telephone. This function will be free and included when the next release, version 15, is released. Click to Dial from Web Ability to highlight a phone number on an internet browser and have the call dialed by the phone system. This function will be free and included when the next release, version 15, is released. Reverse Caller ID Name CLID number is matched against Active Directory, Lookup to phone Exchange Global Address Book, and Outlook Personal Address Book. If there is a match, the name is displa ed on the user's phone Outlook screen pop Ability to bring up a contact's card in Outlook based on caller ID received from the phone s stem. TAPI Compliant CTI integration with TAPI compliant 3rd party application for screen pops and computer based dialin . Management: Time/Date System automatically adjusts for Daylight savings time and leap ears Moves Internal moves can be handled simply by having user un lu their hone at one location and lu it REV:08-28-15 MLG Page 40 of 69 ATTY/AGR2015.207IPacket Fusion New Telephone System