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EXHIBIT "A" SCOPE OF WORK <br /> Feature to be implemented Description <br /> in at another <br /> Tenanting Sub-tenants should only have access to their own <br /> lines for inbound and outbound calls, and be able to <br /> be artitioned in callin atterns <br /> Change log System administration application should maintain a <br /> log of programming changes and the user ID that <br /> erformed the chan e <br /> System Administration System should be easy enough to maintain and <br /> program that a formal certification class is not <br /> re uired <br /> Self-Maintain IT should be able to maintain the system <br /> themselves with several spare telephones and a <br /> minimal crash kit without having to buy annual <br /> maintenance contracts. <br /> Traffic Reports System should provide traffic reports for the main <br /> number, the operator position, and trunk groups to <br /> allow analysis of traffic to determine if more/less <br /> resources are required. An all lines busy report, <br /> peak busy hour report, and utilization/traffic report <br /> b hour/da should also be included. <br /> Directory Integration Phone system and voicemail will automatically <br /> retrieve regular updates from LDAP directory server <br /> (usually Active Directory)for changed names, <br /> extension number, hires, fires, etc. Manual import <br /> is not considered compliant. <br /> Manual AD Synch Phone system and voicemail do not automatically <br /> retrieve updates from AD, however administrator <br /> can perForm a manual update from AD for changed <br /> and new users. <br /> Single Point of Maintenance PFI acts as a Single Point of Contact across <br /> multiple underlying manufacturers and technologies <br /> and coordinates response and troubleshooting from <br /> its own or Manufacturer provided technicians as <br /> ma appl . <br /> Remote Monitoring and polling PFI monitors the system and provides pre-emptive <br /> problem resolution and escalation. <br /> Alarm Notification System is able to send emails, dial pagers or make <br /> phone calls on ma'or alarms <br /> Alarm Integration with Network System is able to set SNMP traps on a major alarm, <br /> Monitoring as well as responding to SNMP polling from a <br /> Network monitorin software <br /> 19" Rack Mountable All equipment to be installed into 19" computer <br /> racks with appropriate bracing and power, including <br /> native rack mounted UPS and servers (not mounted <br /> on tra s . <br /> REV:08-28-15 MLG <br /> Page 41 of 69 <br /> ATTY/AGR.2015.207/Packet Fusion New Telephone System <br />