AgdaPkt 2016-04-25 Closed and Joint SA PFA

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Exhibit "A" SCOPE OF SERVICES AND PAYMENT 6.1.D. - Page 45 Exhibit A-Scope of InfoSend Primary Services Client will select one or more of InfoSend's Primary Services from the list below by checking the box next to the Primary Service name. Any Primary Services not selected prior to the execution of this Agreement can be added at a later date via an Agreement Amendment. Optional Service Features can be turned on or off at any time without incurring a termination fee when turned off. 2 Data Processing, Printing and Mailing Service ("DPPM Service"): During the term of this Agreement, InfoSend will provide data processing, printing and mailing services. The Service consists of processing data, printing documents, mail preparation, applying postage (where applicable) and sending via the United States Postal Service. Document types include but are not limited to bills, postcards and letters. 0 InfoSend will provide eBusiness services (the "eBusiness Services"). During the term of this Agreement InfoSend can provide eBusiness Services. These services can include presenting bills online and/or accepting payment transaction information to facilitate ACH and/or credit card payments. Section 1. Scope of DPPM Service: Data Transfer and Processing • Client to transmit data to InfoSend in an agreed upon format. Should Client make changes to data file format after initial setup is complete it agrees to pay for the professional services required to accommodate the new file format. See Exhibit C— Professional Services for information on initial setup and ongoing programming changes. • A File Transfer Report will be emailed to the Client representatives who have opted-in to this email. A copy of this report is also available to download from the InfoSend website. • Client will have access to an online Job Tracking application that shows the progress of each file as it is processed and becomes a batch of documents to be printed and mailed. Client can see both the original input file name and the InfoSend-assigned"Job Code". • InfoSend will process the mailing addresses and perform the following functions: o Apply CASS-certified address validation o Comply with USPS requirements to obtain pre-sort automation rates o InfoSend will stay current with all USPS regulations required to mail presorted first class mail • InfoSend will provide proofs of the final print-ready PDF files to Client to be reviewed and approved before printing begins (if requested). Document Printing and Mailing • Batches are printed by InfoSend using a high-speed production process onto the agreed upon forms. • Printed documents are put through a quality control process and then released to the mailing department to be inserted into outgoing envelope. The return envelope and any applicable inserts are included as well. • After a batch of mail is completed in InfoSend's system it will be marked as such in the online Job Tracker and a Process Confirmation Report will be emailed to the Client representatives who have opted-in to this email. A copy of this report is also available to download from the InfoSend website. Section 2. Scope of eBusiness Services: Online BillPay(EBPP) • Fully featured EBPP service(Electronic Bill Presentment and Payment). • Customers self-enroll for the service and create a username and password to securely access their eBills and make payments. 7,TTyA Rpiymfg/ giaMn de checking/savings account(ACH), and credit/debit cards. The information in this proposal is confidential and is not to be used or disclosed except to the recipient's employees,officers 34 and agents engaged in evaluating this proposal.