Laserfiche WebLink
6.1.D. - Page 1 <br /> REPORT <br /> To the Honorable Mayor and City Council <br /> From the City Manager <br /> April 25, 2016 <br /> SUBJECT <br /> Professional Services Agreement with InfoSend, Inc. for eBusiness services, and data <br /> processing print and mail services for utility billing. <br /> RECOMMENDATION <br /> By motion, approve and authorize the City Manager to execute an Agreement with <br /> InfoSend, Inc. in the amount of $130,000 for eBusiness services, and data processing <br /> print and mail services for utility billing and extend the Agreement by two additional one <br /> year terms in an amount not to exceed $45,000 per year. <br /> BACKGROUND <br /> In August 2011, the City Manager approved a three-year agreement with InfoSend, Inc. <br /> to provide eBusiness services for utility billing for the Revenue Services division in the <br /> Finance Department. Services include electronic bill payment option, online bill <br /> presentment, e-mail notification of bills, online payment history, and storing and <br /> securing customer credit card information. <br /> In Amendment 1 to the agreement, approved in December 2011, InfoSend's payment <br /> processor, Electronic Payment Exchange (EPX), was integrated to provide secure <br /> server-to-server-connection and to transmit the payment instructions from InfoSend to <br /> EPX for processing. <br /> In Amendment 2, approved in June 2013, InfoSend services were extended to include <br /> data processing, and print and mail services. Infosend receives electronic billing files <br /> and creates and mails the bills and delinquent reminder notices. <br /> In Amendment 3, approved in November 2013, duplex printing option service to existing <br /> Data Processing Print and Mail services was added. <br /> ANALYSIS <br /> For the past five years, InfoSend has delivered exceptional customer service to the City <br /> of Redwood City. InfoSend has been effectively meeting the City's needs with minimal <br /> effort by City staff, and consistently delivering accurate bills to customers by placing bills <br /> in the mail within 48 hours of receiving files from the City. <br /> The billing process by nature is cyclical and requires consistent delivery, in addition to <br />