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Exhibit "A" SCOPE OF SERVICES AND PAYMENT Print & Mail Service: Optional Services Continued Direct Communications - Inserts Selective Inserting is available, which allows you to selectively target insert, flyers, or newsletters to specific mail pieces. Selective Inserting will also allow you to exclude a #9 return envelope for all customers participating in an automatic payment program (ACH). Individual documents can be grouped together ("householding"), if desired. InfoSend gives you multiple insert handling and production options, along with fully featured tools to manage the process: Insert Requests & Management - InfoSend's online Insert Request Form is an innovative account management tool that streamlines insert management. Request a quote for printing and schedule all of your inserts online. Submit the form through our website and a summary of the request will be returned to the user via email. elnserts: InfoSend can also optionally include PDF images of your inserts in the Print Image Archive and/or in the eBills created by InfoSend's eBusiness products. Insert Handling — Client Provided - Any special inserts/flyers/stuffers prepared by the client can be inserted with the bills. You can drop your inserts off or have them shipped to InfoSend where they will be kept in inventory until the end of the run date. Insert Printing - InfoSend offers a complete range of insert printing services, from black to full color printing. • Inline Inserts - if your organization often includes static inserts with its bills, InfoSend can convert them to Inline Inserts. An automated process is set up to selectively print the inserts immediately after each bill is printed. This increases your ability to target specific customer types and provide one-to-one messaging. Inline inserts can be printed in black or full colors • Offline Inserts — traditional inserts are printed offline and then inserted with designated billing statements. Up to 5 offline inserts can be included with a bill run. Direct Communications — Postcards and Envelope Messaging • Postcards - recurring postcard jobs can be setup to send cost effective hard copy communications to your customers or prospective customers. Small postcards qualify for the discounted postcard postage rate. Email marketing is not effective due to spam filters and customer email overload. Postcards are the most effective type of direct marketing and communications. • Show Document Messages through the Envelope Window - Important messages can be printed on your documents in black or full color and shown through the outgoing envelope window. This is the most economical form of showing brief messages or images to the customer before they open the mail piece. This can help incentivize the customer to open the envelope right away by printing messages such as "INVOICE ENCLOSED". • Print Messages on the Outside of the Standard Envelope - Custom messages and images can be printed onto the standard InfoSend #10 double window envelope. This allows you to print a high amount of content on the outside of the envelope as you can print on both sides of the envelope. This type of printing is referred to as "sniping" and usually used to print temporary content on a month or two worth of envelope stock. It is more cost effective to digitally inkjet print this content onto pre-manufactured envelopes than to order truly custom stock that was manufactured specifically for you. Direct Communications — One Time Mailings One-time print and mail projects can be setup relatively quickly. They can be used in scenarios where an insert will not work and the topic you are communicating must be sent out as a separate mailing. • Examples are customer rate change notices or any other important notices that must be sent separately from your bills or other regular mailings. • Expedited projects are possible if you have an emergency and must send out a notification on short notice. • Example formats are postcards, letters that are inserted into a #10 envelope and letters that are folded and tabbed. ATTY/AG X016.076/InfoS nnd, Inc The information in this proposal is confidential and is not to be used or disclosed except to the recipient's employees, officers 8 and agents engaged in evaluating this proposal.