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Exhibit "A" SCOPE OF SERVICES AND PAYMENT Print & Mail Service: Optional Services Address Updates Both NCOA (National Change of Address) and ACS (Address Change Service) are available. By selecting one of these optional services you will receive an electronic report of address updates from the USPS's change of address update if your customer files and address change and does not give you the updated address. When NCOA is utilized the new address is printed on your document before mailing. With ACS the original address is printed and the USPS applies the new address to the envelope before delivering to that new address. Exception Processing Exception Processing, or EP, is an optional service that allows you to approve, cancel , or hold individual bills based on predetermined criteria. You may choose to flag exception bills within the data, or InfoSend can build the custom exception rules on your behalf. Example: All bills with dollar amounts over $500,000, or less than $5.00, can be posted to the InfoSend website for individual approval. Please inform us if you would like a price for this service. Print Image Archive The Print Image Archive is an optional service. This is a document archiving tool used by your customer service representatives to download PDF copies of any document that InfoSend mails. You can also choose to have InfoSend store paperless documents in the archive to give you one central location to view all paper and electronic bills. Your support representatives can use this service to research customer inquiries by viewing an exact copy of the printed bill. This service can be used to reproduce exact copies of your printed bills. A screenshot of the application's search form is included below. You can pick up to 3 custom fields to index. For example the "Bill Date", "Due Date", and "Service Address" fields in the image below were added to the search form and mapped to the custom data file format for a utility client of ours. 415493 Tom Racmn:s: PLEASE ENTER SEARCH CRrTER-A BELOW TO DISPLAY RECORDS Name: : t Account Number :1 Job Code: A'i P.'s : BM Date: Due Date: Serv(ce Address: Received Date To . I (MM-DD.YYF: SPCL Status: If you purchase the Print Image Archive service then you will automatically get mail tracking at no additional cost! Mail tracking data will be accessible via the Print Image Archive interface. InfoSend stores the Intelligent Mail Barcode tracing information supplied by the USPS. The USPS scans the barcode as the mail moves through their system. You can use the tracking information to verify that individual bills were mailed and see the timestamps provided by the USPS. Only available with mail sent using 1st Class Postage, and not available in some cases with postcard mailings. Should you purchase the Print Image Archive service then there is no additional service charge from InfoSend to give third party applications access to the archive. You only pay one per PDF archive fee and can access it from the search screen on the InfoSend management portal and let other applications access the documents by integrating with InfoSend's secure API (application program interface). Setup fees may apply depending on your configuration needs. See Exhibit I for more details regarding the Print Image Archive. ATTY/AGR.2016,076/InfoSend, Inc The information in this proposal is confidential and is not to be used or disclosed except to the recipient's employees, officers 7 and agents engaged in evaluating this proposal.