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Exhibit "A" SCOPE OF SERVICES AND PAYMENT Pricing: Turnkey Data Processing, Print & Mail Service Optional Services Electronic Address Updates — NCOALink or ACS Per Update $0.35 Per reported update. InfoSend electronically reports the addresses it received in your data that need to be updated because the customer filed a Change of Address Report with the USPS. Drop-Shipped inserts & Inserting of lnfoSend-Printed Inserts Per Insert $0.0075 Clients can print and fold inserts and ship them to InfoSend to be mailed with the statements. if folding is required add $0.01 to the fee. InfoSend- printed inserts are quoted upon request. No additional service cost to use selective inserting to selectively include inserts with certain bill types only (set-up costs can apply in some situations for advanced selective inserting criteria). Cost includes all inventory costs. 1 ' Print Image Archive Per PDF $0.006 lit Each bill is stored as a PDF and indexed in a database. Search by (No Set-up For 6 Months u- ; account number or other key fields. You are charged one up-front fee Fee) of Retention 1 per document to process it, index it, and store it for a set number of $0.01 - For E months. 12 Months of z Retention N This is optional. The Print Image Archive duplicates the current g Archive utilized by City of Redwood City using InfoSend's EBPP n service. FinalDoc CD Per CD $95.00 + This CD archiving service is a simple and cost effective way for you to Shipping & retain document images long-term. You can search by account number Handling or name. The documents are stored on the CD in PDF format. This product is used by your staff to look up individual documents. If you would like to index and store the PDF files to allow customers to access them via a separate application see FinalDoc Transfer (below). Professional Services Per Hour $175.00 Per hour and performed only upon request. For customizations made to document processing program or document format after go-live. Work is only started after receiving your approval of a formal quote. ATTY/AGR.2016.076/lnfoSend, Inc The information in this proposal is confidential and is not to be used or disclosed except to the recipient's employees, officers 12 and agents engaged in evaluating this proposal.