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Exhibit "A" SCOPE OF SERVICES AND PAYMENT 1 enrolled user per of the service. Back loading of historical bills can be month. done and priced based on further discussion. This option also has the advantage of making all invoices available to CSR's through the CSR tool for viewing during customer calls, CSR payment functions, CSR enrollment and recover password functions and other features. Newsletters/Inserts/Re • ulato •a•e/etc. - - - Present inserts to EBPP No Charge if PDF This will allow the Redwood City to provide InfoSend a customers file of insert PDF copy of any insert that was put in the monthly provided to paper bill to be posted on the EBPP site. You can InfoSend for each even choose to have a 12 month history of previous insert inserts displayed to your customer at NO CHARGE. t Professional Services Programming Fee $150.00 Per hour. For customizations made to application over and above those items listed above and after go-live. Payment Processing 1 . Absorbed Fee Model : This option is an absorbed model where the City "absorbs" or pays for all processing costs. This is obviously the most expensive model to the City but is the one which will drive and enable your highest adoption rate of your customer base into the EBPP system and drive higher paper and postage turnoff. We have included an option from our third authorized payment partner, Electronic Payment Exchange (EPX) . The absorbed option from EPX will have auto-pay and historical payments enabled and has lower fees overall. We also see many of our current EBPP customers who have adopted the InfoSend EBPP solution as having switched to EPX to handle EBPP payments as many times EPX is less expensive than banks and other payment processors and can save you significant money. Of course, EPX will ensure that the City is signed up for the Utility Discount Rate you are eligible for and EPX does NOT mark up credit card charges in any way, they simply have a flat transaction charge for each transaction, NO extra basis points added to the Visa/MC/Discover/AmEx charges at all. Electronic Payment Exchange (EPX) Absorbed Model : Pure Absorb Model where the City pays all processing fees, nothing passed onto the customer. Payment Processor: This model may save the City money over it's current Wells Fargo charges and can be explored if the City wishes. Electronic Payment Exchange (EPX) is our integrated direct payment processor. In other words, they process payments for a majority of our EBPP clients directly to the different credit card companies and to the Fed for ACH without going through anyone else's backend. They are a direct processor, thereby allowing some very attractive processing rates for our customers, including ensuring that Redwood City would be set up under the Utility Discount Rate if this is advantageous for you. EPX is a Level 1 PCI DSS certified processor with two secure data centers, one in Phoenix and one in Delaware. They also offer and utilize in conjunction with InfoSend their patented "BRIG" secure encrypted tokenization technology which completely hides and firewalls the financial vehicle information of your customer. This allows that not even the credit card numbers are stored within the EBPP solution, but stored securely only within the EPX secure data centers and only an encrypted token containing an identifier number is stored within the EBPP solution. EPX currently serves over 2 dozen of InfoSend's EBPP customers under this model. ATTY/AGR.2016.076/InfoSepd, Inc The information in this proposal is confidential and is not to be used or disclosed except to the recipient's employees, officers 17 and agents engaged in evaluating this proposal.