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Exhibit "A" SCOPE OF SERVICES AND PAYMENT Pricing: Initial Set-up Costs EBPP COST ,InfoSend's Fees - Electronic Bill Presentment _Ark. EBPP One Time Setup Fee: WAIVED$4,695.00 Onetime fee. Includes custom portal design that includes customer enrollment screens, bill viewer (A discount of pages (one page for a consolidated invoice list and $1 ,000.00 will be one page for detailed invoice viewing), one Redwood offered off the set City invoice template design, one Redwood City "new up fee if the City invoice available" email template design (the full bill can work with can be included in this email), payment initiation and InfoSend's history screens, testing, customer support training technical team to and documentation. Includes setting up payment send InfoSend integration to an existing InfoSend payment properly processor for batch payment processing of ACH and formatted PDF real time Credit card. files of each i billing run) ($7,695.00 if a payment processor other than an approved existing payment processor already integrated with InfoSend is integrated to for processing) i Optional CSR Pay Module, WAIVED $350.00 Cost for project implementation. This is an optional et Up one time Set up product that can be used in conjunction with Online plus $50.00/mth BiliPay or Online ePay. This module allows the City's maintenance plus internal personnel to take payments verbally over the $0.05 per payment! phone from any customer (enrolled in EBPP or not) and initiated enter payments via the CSR Portal. ; Maintenance Fee I $145.00/Mth Per month. Application monitoring, maintenance, upgrades as they are incorporated into the system and minor text edits to web pages or email templates. Also includes ability to upload new image files to add or change an advertising PDF on the online bill on a monthly basis. Includes use of an existing InfoSend payment processor. • II Bills Presented) $350/mth flat to All invoices will be presented or made available each Package: Presentment and load every month. Customers will be able to view and pay their Storage of all invoices —12 invoice each current bill immediately after enrolling for the service. months of Bill Retention for month, keep Historical invoices will be available to customer for all bills and customers historical bills up to 18 months; this will build over the initial and payment historical months of service. This option gives the histories for up to benefit that when a customer enrolls, their invoice(s) 18 months and will be available to them immediately. Includes basic integrate off line email alerts — for example email notifying a customer payments into when an invoice is available to be viewed (or the payment history invoice itself can be put in this email). Invoices plus $0.095 per available will be those reflected since the go live date ATTY/AGR.2016.076/InfoSend, Inc The information in this proposal is confidential and is not to be used or disclosed except to the recipient's employees. officers 16 and agents engaged in evaluating this proposal.