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Exhibit "A" SCOPE OF SERVICES AND PAYMENT O Q Pr E nli ui e m ne ck mi ail Bi P u e eBusiness Standard Offering ►► ay m Bi P e Ili n: Detailed List of Features Username & Password Customers pick a username and password to log in and pay one or many accounts. Complete 0 self-administration with "forgot username or password" functionality. No pin numbers or pre-set user IDs required. Email Notifications Ability for customer to receive system generated emails for certain events: payment v confirmation, payment failure (ACH return), and more. Presentment of PDFs InfoSend will process your monthly output and present documents in a secure portal for v enrolled customers. Statement History Customers will have access to a standard 18 calendar months of statement history, starting 0 from enrollment date forward. Additional retention periods available. Customer-stored Payment Profiles Ability for customer to store payment account on file for automatic or quick, 3-click one-time v payments. AutoPay Recurring Payments Ability for customer to self-enroll for scheduled automatic payments from chosen payment v account each billing cycle. User "Subscription" Report A daily, weekly, or monthly report that provides full demographic data on your customers: email v address, paperless preference, AutoPay setting, payment details, etc. Two-way Secure Customer Service Communication Tool Ability for customers to submit requests securely via the user portal. Ability for the Agency's v representative to reply securely, and "close" the request when resolved. Communications are archived in perpetuity in the CSR portal. Please see Exhibit 2 for more detailed information. ATTY/AGR.2016.076/InfoSe d, Inc The information in this proposal is confidential and is not to be used or disclosed except to the recipient's employees, officers 15 and agents engaged in evaluating this proposal.