Agmt16 Infosend, Inc. - Laserfiche WebLink

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Exhibit "A" SCOPE OF SERVICES AND PAYMENT O Q Pr E nil ui e m ne ck mi all Bi P u e eBusiness Standard Offering II ay m Bi P e Hi Detailed List of Features No Hardware or IT Costs InfoSend's Software as a service (SaaS) model provides cloud hosting for data processing and o `) , eBusiness portals. Realize cost savings on Day 1 by not having to invest in equipment or infrastructure. Secure Communications and Infrastructure Utilizing industry best 3-tier architecture and HTTPS encryption for all web traffic, ensuring the v 0 C) 0 highest level of protection. PCI-DSS Level 1 Certified PCI DSS Level 1 Compliant (the strongest designation possible) platform and environment, iJ v 0 taking your systems and personnel out of PCI scope. File Data Processing InfoSend will process your data output to parse accounts and amounts due for customer ti.J access online. Paperless Billing eBusiness solutions provide customers the ability to choose paperless billing, helping InfoSend clients realize major savings. If InfoSend is your print and mail vendor, the documents deemed v 0 U as paperless are excluded automatically from your print file. Otherwise, paperless status reports are shared on a daily basis. "Push" eBill 0 Ability to "push" bills via email to enrolled customers. Customer Service Portal (CSR Portal) v 0 0 A portal designed to assist with administering your application and providing customer support. Branded Portal a `) InfoSend will add your logo, colors, and select text for a "branded" look and feel. Customer Self-Enrollment Proven efficient customer self-enrollment process. No tricky pin numbers or login identifiers to 0 remember. Daily Account Status Reports InfoSend will process a daily export of account lists and balances (if biller system capable), v v allowing enrolled customers to log in to see their most recent account balance prior to initiating payment. One-time Payments Customers have the option of choosing one-time or recurring payments. Major credit cards v v and ACH payment methods are accepted. Payment Reporting and Transfer InfoSend standard delimited file designed for importing payment details into your billing 0 v system. Payment reports are transferred securely by desired method: secure FTP or secure portal download. Custom file format incurs additional charges. Archived Payment History Archived payment history stored for a standard 18 months. Additional retention periods v C available. ACH Return Report Receive notification as soon as an ACH return is reported, allowing InfoSend clients to monitor 0 0 potential delinquencies. Customer Service Payments U a Ability for CSR reps to initiate payments from the Customer Service Portal. ATTY/AGR.2016.076/InfoSend. Inc The information in this proposal is confidential and is not to be used or disclosed except to the recipient's employees, officers 14 and agents engaged in evaluating this proposal.