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Exhibit "A" SCOPE OF SERVICES AND PAYMENT Exhibit 'f - Data Processing, Print and Mail Detailed Information Some items related to data processing, document composition, document archiving, printing and mailing that were summarized on prior pages have been explained in greater depth here. Job Tracking This free account management tool allows your staff to log onto www.infosend.com to view the progress and completion of your print or electronic bill files. Confirmation reports are accessible from the job tracker for easy access. Check off the "Viewed" checkbox after auditing the completion time of a finished batch. A sample screenshot of the Job Tracking tool is provided below: Show Fderarnes - Yes : I Job Type • All Types - Orgy Show Active Jobs - No Job Code ( Filename Search Clear Job Type Job Code Fllenams Marred Processing io Status Printing QC trjm. Confirmation linewocl RETURN BILLS INF032313 RETURNS 2012TXT 2012-03.23 Done Pending Pending Pending Pending Pending Pending 10.28:01 REGULAR BILLS IN10323A REGULARS.2012.TXT 210.28: .23 bone Pending Pending Pending Pending Pending Pending - 10.28:01 DELINQUENT NOTICE IN10323A DELINQUENTS 2012 TXT 2012.03-23 Done 2012.03 23 Approve Pending Pending Pending Pending J 10:28:01 10:45:06 Reject Sample Approval InfoSend can provide PDF samples of your documents before they are printed or 14 foarowsamo4 a loaded to the eBusiness system. A screenshot of the sample approval window is - ' ,, u<w..;A';$;nd-°.,.. �,; shown: Approve Sample Are you sure you wish to appproye the sarnp!o for SNA 0820BILL 0011 In so peee. �tvr�xhee�a toe Quality Control This free process reduces the likelihood of production mistakes. InfoSend's Quality Control (QC) is one of the company's most unique internal programs. Printed documents are always put through a QC process before being released to the mailing department. Each QC operator checks for print quality and follows on-screen prompts that can be configured to be specific to the client. Each individual mailing application can have its own set of items to check for. In addition to checking the quality of printed documents before they are mailed InfoSend also uses t' ' = • automated quality control tools in the mailing department. During data processing a 2D barcode is :.r!t' added to your documents and used with intelligent mail inserting equipment. This equipment folds and . inserts documents using "mail piece integrity" software to prevent inserting errors such as double stuffing. The barcodes are read before and after the documents are inserted into the envelopes to ensure proper sequencing and handling. Address Validation and Presorting All addresses r through certified InfoSend creates the USPS Full-Service Intelligent Mail Barcode, and digitally presorts the addresses. Exact pass-through postage is how we will invoice you for postage unless you specifically request a flat average per-piece postage rate. With pass-through postage InfoSend obtains the Full Service discount and passes it on to you. InfoSend will obtain the maximum presort postage discounts for you. InfoSend puts extensive effort into staying compliant with all USPS rules, regulations, and workflow rules to minimize your postage costs. LISPS Move Updates InfoSend will ensure that you comply with the USPS Move Update requirements. Customers often fill out a change of address form without informing billers of the change. The USPS does not forward first class mail to the new address at no cost as it once did. You must use a USPS approved method to keep your customer addrignsiMxivinielfregrprottethimplifiofor presort discounts. The information in this proposal is confidential and is not to be used or disclosed except to the recipient's employees, officers 20 and agents engaged in evaluating this proposal.